Tata Consultancy Services

IVR/Routing Automation Tester

Tata Consultancy Services • $90K — $110K *
Toronto, ON M3C 0E3In-Person
Telecommunications & Hardware
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Contact Center platforms
  • Proficient in IVR/Routing Automation tools like Cyara and Hammer
  • Experience with automation testing tools such as Selenium, Postman, and Karate
  • Strong Java core programming skills
  • Ability to provide technical leadership on maintenance and enhancement tasks
  • Familiarity with collaboration tools like Bitbucket, JIRA, Confluence, and IDEs like IntelliJ/Eclipse
  • Experience with scaled Agile methodologies

Responsibilities

  • Lead technical initiatives for Contact Center platform enhancements
  • Develop and execute IVR/routing automation solutions
  • Conduct automation testing across UI and APIs
  • Mentor team members on best practices in automation
  • Ensure quality and efficiency in technical releases
  • Collaborate with cross-functional teams using Agile practices
  • Maintain documentation and support processes within the team

Benefits

  • Flexible remote work options
  • Opportunities for continuous learning and professional development
  • Comprehensive health and wellness programs
  • Collaborative team environment
  • Supportive culture that values diversity and inclusion
Full Job Description
Skills Required: • Expertise in Contact Center platforms. • IVR/Routing Automation using Cyara, Hammer etc • Automation testing across UI & APIs (Selenium, Postman, Karate etc- any of them)Agent Desktop Automation. • Java core. Provide technical leadership for maintenance releases, enhancements, and ongoing support activities. • Familiarity with tools like Bitbucket/Git, JIRA, Confluence, IDEs(IntelliJ/Eclipse) etc. Experience working in a structured scaled Agile environment. Salary Range - CA$ 90,000 - CA$ 110,000 Per Year TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
Size
469,261 employees
Industry
Information Technology
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Tata Consultancy Services

More Telecommunications & Hardware Jobs

Find similar IVR/Routing Automation Tester jobs:

NationwideToronto, ON