First American

ITSM Process Manager

First American$97K — $130K *
US-AnywhereRemote in California, US
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 3-5 years of related experience
  • ITIL v3 Foundations certification preferred
  • Solid analytical skills
  • Self-motivated with project coordination abilities

Responsibilities

  • Manage day-to-day operations of Service Management processes
  • Provide backup support for multiple IT Service Management areas
  • Generate and distribute reports for process areas
  • Contribute to service management forums
  • Support advancements in Service Management practices
  • Review ITSM tool records for compliance
  • Create and update procedure documentation

Benefits

  • Opportunity to work on projects that advance IT Service Management
  • Gain comprehensive understanding of the Title Insurance Industry
  • Flexible work hours based on business needs
  • Exposure to IT policies and procedures
  • Potential for skill development in project coordination
Full Job Description

What We Do
This Job Matrix provides a common overview of the responsibilities and requirements for the IT Service Management Process Analyst, Process Manager and Process Owner roles

HOW YOULL CONTRIBUTE

  • Responsible for the day to day operational responsibilities for the associated Service Management process area.
  • Will perform backup operational responsibilities for one or more IT Service Management process areas.
  • Responsible for the generation and distribution of requested and cyclical reports for the associated process area.
  • Participates and supports regularly scheduled service management forums.
  • Actively participate in projects to support the advancement of Service Management practices to IT.
  • Will review ITSM tool records and reports to ensure compliance to quality and SLAs.
  • Will create and update procedure documentation.
  • Will be required to attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes.
  • Will be required to have a firm understanding of the First American organization and the interrelationships between the Business processes and the IT roles and responsibilities.
  • Required to perform duties outside of normal work hours based on business needs.
  • Other duties as assigned

WHAT YOULL BRING

Required Education, Experience, Certification/Licensure

  • BS Degree or equivalent work experience
  • Typically have 3-5 years of directly related experience.
  • ITIL v3 Foundations certification preferred

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

  • Self-motivated
  • Solid analytical skills
  • Well versed in the ITIL Service Management Processes
  • Technical writing skills
  • Project assessment/coordination skills
  • Knowledge of IT policies and procedures

Pay Range: $97,700.00 - $130,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

About First American

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies' core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.

First American Careers

Join the vibrant team at First American, a leading company renowned for its commitment to innovation, leadership, and professional excellence. As one of the most respected names in the industry, First American offers unparalleled job opportunities that propel your career to new heights.

Work You’ll Do

At First American, your work transcends ordinary job responsibilities. You will be part of a dynamic team that drives industry standards through innovation and leadership. Engage in projects that transform our services and, by extension, the industry itself, making an impact that matters.

Explore a World of Opportunities

Whether you're looking for an entry-level position or a more senior role, First American presents a spectrum of career paths across various departments. Our job opportunities are designed to foster professional growth and personal achievement.

Internship Programs

Kickstart your career with First American’s internship programs. These opportunities are perfect for gaining real-world experience, enhancing your skills, and networking with industry leaders. Our internships provide a robust foundation for future employment and are a stepping stone to full-time positions within the company.

Culture and Benefits

First American is committed to creating a workplace where every team member feels valued. We celebrate diversity and are dedicated to creating an inclusive environment. Our benefits package is comprehensive, supporting both your professional and personal life, including health, wellness, and continuous learning opportunities.

Professional Development and Training

We believe in nurturing our team’s skills through targeted training programs, including leadership development and diversity training. These initiatives ensure that you are equipped to meet the challenges of today and tomorrow, fostering an environment of continuous improvement and personal growth.

Join Our Team

Embark on your First American journey today by exploring the various positions available. We are actively hiring and looking for talented individuals who are passionate, curious, and driven to excel. Check out our open positions, tailor your resume, and prepare for an interview where you can showcase your unique abilities.

Stay Connected

Keep up to date with the latest in career tips, industry news, and job openings at First American. Subscribe to our job alert emails and never miss an opportunity to advance your career with us.

Networking and Growth

At First American, career growth is complemented by opportunities to connect and collaborate with professionals across the company. Engage in networking events that can open doors to numerous career paths and professional relationships.

Why First American?

Choosing First American means opting for a career where your skills are appreciated and your contributions are valued. Here, every employee is empowered to reach their full potential, supported by our culture of growth, leadership, and innovation. Join First American today and be part of a team that is reshaping the future through exceptional service, dedication, and a commitment to excellence. Explore the positions we have available and take the first step towards a rewarding career at First American.
Learn more about First American
Size
22,233 employees
Market Cap
$5.4 billion
Industry
Net Income
$696.4 million
Founded
1889
5 Year Trend
+10.6%
Revenue
$7 billion
NASDAQ

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