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The Configuration Manager is a senior subject matter expert who will be responsible for the design, implementation, and continuous improvement of the IT Configuration Management practice. The successful candidate is a highly experienced practitioner who will directly contribute to and execute data quality and lifecycle policies, partner with enterprise-wide stakeholders, and mitigate data risk with CMDB governance & control standards. The successful candidate has specialized experience with the ServiceNow platform and its data model and can effectively communicate a long-term vision for Configuration Management and CMDB.

Responsibilities

• Design, implement, and execute the Configuration Management process, policies/standards, and risk control

• Conduct data quality and gap analysis, utilize industry best practices, and implement improvement initiatives

• Define and plan the discovery, ingestion, and reconciliation of Configuration Items (CI) across the bank’s technological footprint, in collaboration with ServiceNow engineering team

• Enforce high CMDB data quality standards and coordinate remediation initiatives with technology partners and governance bodies

• Execute CMDB and CI data stewardship activities including CI lifecycle management, attribute completeness, and compliance with process standards

• Define and track CMDB health metrics/KPIs and build reports intended for senior leadership audience on process success and business value

• Executes and ensures successful completion of CMDB-related audits and compliance requests

• Ensure the successful integration of Configuration Management to other IT processes, including ITSM (e.g. Incident, Problem, Change, Release), Asset Management, and Security Operations

• Maintain thorough documentation on business and functional requirements, existing workflows, and future use cases

• Develop training guides and conduct training sessions with CMDB end-users and CI owners

• Act as a change agent to expand the organization’s CMDB data model towards ServiceNow’s CSDM framework

• Technical Skills

• 5+ years’ relevant Configuration Management experience in a large, enterprise environment

• Advanced proficiency with ServiceNow’s platform UI, CMDB data model, and CSDM framework

• Strong understanding of ServiceNow’s Discovery, data integration and reconciliation, and ITOM

• Familiarity with enterprise IT infrastructure technologies (e.g. cloud technologies, networking)

• Proficient with M365 tools, primarily PowerPoint, Excel, and Visio

• Proficient with producing and communicating metrics/KPIs, reports, and dashboards to senior leadership and governance teams

• Certifications in ITIL, Agile, Lean, or other methodologies are a strong asset

• Certifications in ServiceNow platform administration or other related platforms are a strong asset

• Bachelor’s degree in a technical field or equivalent years of experience in a related discipline

• Experience in highly regulated organizations subject to regular compliance/audit is a strong asset

Skills

• Detail-oriented and analytical skills

• Strong written and verbal communication skills

• Self-motivated, independent, and takes initiative in identifying and addressing challenges

• Ability to execute multiple tasks simultaneously and efficiently in a timely manner

• Flexible and adaptable in a constantly changing, high-pressure environment

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: