IT User Experience ProfessionalWe are looking for an IT User Experience Professional to join our team. This position is based on-site in Wendell, NC You'll make an impact as you: - Provide onsite IT support to the Siemens team in both office and factory settings at the Wendell, NC location
- Manage a queue by utilizing a ticketing system to track and prioritize user support needs. Balance 'walk-up' requests with existing workload with the goal of maintaining customer satisfaction.
- Troubleshoot and resolve issues related to IT equipment located in the Wendell office and factory (i.e. AV equipment in a conference room, network equipment, etc.)
- Provide consultation and support to end users on various IT topics such as (PCs, cell phones, docking stations, general IT infrastructure, etc.) - emphasizing the use of self-service IT tools to make employees more independent and self-sufficient in their daily activities.
- Provide initial consultation on IT operational issues/opportunities, engage with the appropriate service providers, and ensure follow-up through closure of the issue.
- During peak periods of onboarding or when admins are experiencing challenges imaging laptops, provide hands on support.
- Investigate trends of incoming requests to provide proactive assistance to end users.
- Coordinate the rollout of new services or applications and provide training to end users on any major changes to help people be effective and efficient in their work.
- Collaborate with other locations on large projects and global rollouts, as well as ensuring remote employees are considered and supported.
- Engage with service providers as needed, potentially outside of business hours.
- Build relationships with end users and provide a positive working experience with IT team and IT tools.
- Amplify mass communications to end users on new tools and technologies that have been released from various internal IT service providers.
You'll win us over by having the following qualifications: Basic Qualifications: - High school diploma or GED equivalent
- 2+ years of experience in IT end user support with an IT ticketing system
- Proficient in English both written and verbal
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Preferred Qualifications: - Bachelor's Degree in IT related field
- 2+ years of experience in a manufacturing and office environment
- Advanced knowledge of IT services and operations
- Experience with ServiceNow ticketing systems
- Exposure working with executive (C-Suite, Director, etc.) level support
- Capable of working under high pressure in a demanding environment
You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is 61,547 - $105,509 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
