WHO YOU ARE:We are seeking an experienced IT Systems & Network Administrator to manage, maintain, and scale our internal infrastructure. This role requires a strong background in networking, cloud systems, and SaaS administration, along with hands-on experience supporting end users in a fast-paced startup environment.
This individual will also play a key role in building the foundation for a scalable IT support function, including documentation, processes, and tooling that will evolve into a formal service desk.
The ideal candidate for this role will be a self-starter with a strong sense of ownership that is comfortable operating as both a strategic builder and a hands-on support resource. Strong communication and documentation skills are a must, showing attention to detail and a focus on security, reliability, and user experience.
WHAT YOU'LL DO:Key Responsibilities- Administer and maintain a Ubiquiti-based network environment, including monitoring performance, security, and reliability
- Configure, manage, and troubleshoot Cisco network equipment
- Manage and support secure environments within Microsoft GCC High, ensuring compliance and best practices
- Oversee identity, access, and infrastructure within Microsoft Azure
- Provide administration and support for collaboration and productivity platforms including Zoom, Slack, Notion, and Microsoft Teams
End-User Support & IT Operations- Serve as a primary point of contact for end-user technical support across hardware, software, network, and SaaS platforms
- Diagnose and resolve complex technical issues in a timely and professional manner
- Provide white-glove support for leadership and key stakeholders as needed
- Manage onboarding and offboarding processes, including account provisioning, device setup, and access control
IT Asset Management & Procurement- Manage the procurement of IT equipment, including laptops, peripherals, networking hardware, and accessories
- Maintain accurate inventory of all IT assets, including tracking lifecycle, assignments, and status
- Establish and enforce asset management processes, including tagging, auditing, and reporting
- Coordinate device provisioning, imaging, deployment, and recovery
- Work with vendors to source equipment, manage orders, and optimize cost and availability
Service Desk Development & Documentation- Develop and maintain clear, scalable IT documentation including:
- Standard operating procedures (SOPs)
- Design and implement foundational processes for a future service desk/help desk function
- Evaluate and implement ticketing systems, workflows, and SLAs
- Establish best practices for incident management, request fulfillment, and escalation paths
- Identify opportunities to automate repetitive support tasks and improve operational efficiency
WHAT WE'RE LOOKING FOR:Required Qualifications- 5+ years of experience working in a startup environment
- Proven experience administering Ubiquiti network infrastructure
- Hands-on experience with Cisco networking equipment (routing, switching, firewall configuration)
- Experience working within Microsoft GCC High environments
- Strong working knowledge of Microsoft Azure (identity, compute, networking, and security)
- Experience supporting and administering:
- Zoom
- Slack
- Notion
- Microsoft Teams
- Strong troubleshooting skills across network, systems, SaaS platforms, and end-user environments
- Experience providing direct end-user support in a professional setting
- Experience managing IT equipment procurement and maintaining asset inventory systems
- Experience creating technical documentation and operational processes
Preferred Qualifications- Experience building or scaling a help desk or IT support function from the ground up
- Experience with ITSM or ticketing platforms, including Atlassian Jira (Jira Service Management preferred)
- Familiarity with compliance frameworks (e.g., NIST, CMMC, FedRAMP)
- Scripting or automation experience (PowerShell, Bash, or similar)
- Experience with endpoint management and security tools
PERKS & BENEFITS:- Comprehensive medical, dental, and vision insurance, including Flexible Spending Accounts (FSA)
- 401(k) program and transparent stock option plan
- Self-managed and flexible time-off policy, including PTO, paid holidays, and sick time
- Flexible work environment
ADDITIONAL INFORMATION:At Astro Mechanica, we highly value in-office work to foster collaboration and strengthen our company culture. We consider working in the office five days a week an essential part of the employee's role.
