IT Systems AnalystFull-Time | Exempt | Reports to Chief Information Officer
Compensation: $85,000 - $115,000 DOEAs our IT Systems Analyst, you'll be the primary operational backbone of a lean, high-performing IT team. You'll own tier-two support, device lifecycle management, and user onboarding/offboarding - work that directly impacts the experience of every attorney and staff member at the firm. Reporting to the CIO with close day-to-day collaboration with the IT Systems Manager, you'll have the visibility and authority to make a difference.
What You'll DoTier-Two Support & MSP Coordination- Serve as the primary internal escalation point for helpdesk requests
- Triage and resolve end-user issues across Windows, Microsoft 365, and legal tech platforms
- Coordinate with the Managed Service Provider (MSP) on open tickets, ensuring resolution to firm standards
- Build runbooks and self-service resources to reduce recurring issues
Device Lifecycle & MDM Management- Manage device enrollment, configuration, and lifecycle via Apple Business Manager (ABM) and Microsoft Intune
- Execute device provisioning for new hires - imaging, policy application, and app deployment
- Drive the firm's phased ABM mobile device transition, maintaining Intune policy compliance across the fleet
- Maintain accurate device inventory aligned with firm security standards
Onboarding & Offboarding- Own end-to-end IT onboarding and offboarding: account provisioning, device setup, access management, and IT orientation sessions
- Partner with HR to ensure timely, accurate execution of user lifecycle workflows
- Maintain onboarding/offboarding checklists in compliance with firm access control policies
Hardware Refresh & Infrastructure Support- Coordinate hardware procurement, imaging, and deployment for the firm's refresh program
- Track inventory, refresh cycles, and warranty status
- Provide hands-on support to the IT Systems Manager on Microsoft 365 projects, migrations, and platform upgrades
- Contribute to IT documentation, SOPs, and runbooks that keep the team operating at scale
Skills RequiredThese are the capabilities that will define success in this role:
- Windows Endpoint Expertise: Hands-on ability to troubleshoot and resolve issues across Windows environments and Microsoft 365 applications with minimal escalation
- Microsoft 365 Administration: Working knowledge of Exchange Online, SharePoint, Teams, and Azure Active Directory (Entra ID) for user management and access control
- Mobile Device Management (MDM): Familiarity with Microsoft Intune and/or Apple Business Manager for device enrollment, policy application, and lifecycle management
- User Lifecycle Management: Proven ability to execute onboarding and offboarding workflows accurately - account provisioning, device setup, and multi-system access management
- Documentation Discipline: Ability to create clear, repeatable SOPs and runbooks that reduce reliance on institutional knowledge
- Systematic Troubleshooting: A methodical, logical approach to diagnosing endpoint, application, and connectivity issues - always with an eye toward documenting resolutions
- Professional Communication: Confident communicating technical concepts to attorneys and non-technical staff at all levels
- Priority & Queue Management: Ability to manage concurrent support tickets, provisioning requests, and projects without losing track of open items
QualificationsRequired- 2-4 years of experience in IT support, systems administration, or infrastructure
- Demonstrated experience with Windows endpoint support in a managed enterprise environment
- Experience managing user accounts and access in Microsoft 365 / Azure Active Directory (Entra ID)
- Solid understanding of onboarding/offboarding workflows and IT access control practices
- Strong troubleshooting skills with a documentation-oriented approach to problem resolution
- Clear, professional communication with users at all levels
Preferred- Experience with Microsoft Intune and/or Apple Business Manager for device enrollment and policy management
- Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
- Experience in a law firm, legal services, or professional services environment
- Familiarity with legal technology platforms (e.g., iManage or equivalent document management systems)
- Experience coordinating with a managed service provider in a hybrid IT model
- Microsoft 365 Fundamentals (MS-900) or equivalent certification
Compensation & Benefits- Base salary: $85,000 - $115,000 DOE
- Comprehensive health, dental, and vision; 401(k) with firm contributions and Cash Balance Pension Plan; HSA and FSA
- Generous PTO, paid holidays, hybrid flexibility, and professional development support
How to ApplySubmit your resume and a brief cover letter to apply. Applications are reviewed on a rolling basis.
