Job Summary:

The Systems Administrator’s role is to ensure a smooth end-user technology experience to accomplish business tasks efficiently. This includes receiving, prioritizing, documenting, and actively resolving end-user service desk requests independently with assistance from other IT personnel as needed.  The Systems Administrator role is critical for the organization to maintain a robust, high-functioning manufacturing environment.

Key Responsibilities:

• Provide top-tier technical support and customer service for end-user IT needs throughout the organization (local and remote) with a vigilant aim towards maintaining CMMC compliance
• Assist with monitoring server health, backup and disaster recovery planning, workstation and server patching, security policy enforcement, and other IT-related tasks
• Assume the lead role in various local and multi-site IT projects while still responding to user support requests and IT helpdesk technician escalations
• Create / maintain internal and client-facing documentation on IT systems / processes
• Responsible for the installation and maintenance of the company’s IT assets
• Perform ERP system administration and direct Finance support for physical inventory and cost roll processes
• Advanced technical support for typical office environment equipment (PC, printer, network), line of business applications, Microsoft operating systems and Office products, and phone devices. 
• Provide JDE tier 1 user assistance and user set-up
• Provide for daily backup and emergency restoration of network disk drives
• Perform software patching in coordination with corporate-based resources
• Participate in development of computer applications training
• Work closely with security officer to meet audit and compliance requirements
• Build and maintain positive working relationships with colleagues and customers
• Contributes to a dynamic, high-performing team

Requirements & Skills:

• Excellent technical writing and customer service skills for documentation and effective ticket management
• Ability to manage yourself and projects in a timely manner and with a sense of urgency
• Ability to multi-task in high-paced manufacturing environment
• Support Hyper-V servers (SAN and Hosts)
• Working knowledge of Microsoft Windows operating systems
• Working knowledge of other software packages including (MS Office, VPN, CAD Applications…etc.)
• Working knowledge of Intel-based PC’s and Servers (Dell preferred)
• Working knowledge of local and network printer/copier support, configuration and installation
• Experience in creating end-user documentation and providing IT training

Qualifications & Experience:

• College degree in computer science or related area or related certifications
• Experience with scripting and automation tools
• Three years of corporate experience in a similar position.  Proven track record in supporting a multi-user environment
• IT certifications are desired (but not required)

Characteristics:

• Strong collaboration and communications skills: Has an ability to work with and influence individuals at all levels, internally and externally; someone who can effectively communicate the vision, message, and rationale.
• Critical Thinking and Decision Making: Demonstrated capacity for independent thought and critical thinking while governed by policies and procedures.
• Sound judgment guides calculated risks for long-term value creation. Makes decisions with facts/data and conviction.
• Low ego and a strong team player. Lives the IDEX Values of Trust, Team, and Excellence.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain composure and professional approach when dealing with employees and vendors.

Total Rewards:

This position offers a compensation range of $78,200 – $117,200 annually and may be eligible for performance-based bonus plan, which is consistent with the organization’s compensation philosophy and market data.  Initial salaries are not typically placed at the top of the range; progression toward the upper end is based on performance and demonstrated proficiency.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more.

More information on our benefits and rewards can be found on our career page:

Work Environment & Physical Demands

Work environments and physical demands vary by role and may include:

• Use of personal protective equipment (PPE) or safety gear, provided by STC.
• A combination of seated and standing work; walking for moderate to extended periods.
• Fine motor skills, hand–eye coordination, and visual focus for detailed tasks, including tool use, computer work, or microscope inspection.
• Exposure to repetitive motions; adaptive devices or reasonable accommodation may be provided as needed.
• Deadlines, shifting priorities, and peak workloads that may create a fast-paced environment.

Manufacturing & Production Areas:

• Work performed on the shop floor, in climate-controlled spaces, or clean rooms. Some areas may be noisy, dusty, or warm.
• Mandatory use of job-specific PPE and machine guards.
• Occasional bending, squatting, reaching, and lifting up to 50 lbs.; some roles require pushing loaded carts.

Office & Sales Roles:

• Climate-controlled office setting with occasional visits to production areas.
• Occasional bending, squatting, reaching, and lifting up to 25 lbs.
• May require travel by air or car to attend conferences or visit customer sites.
• Remote/home office environments may vary.