This role assists customers with Advanced Flow Solutions (AFS) product applications and provide technical and field support for AFS systems. Report field issues and findings to production and engineering.DUTIES AND RESPONSIBILITIES- Provide IDEX AFS training for customers at all levels of the organization.
- Install, functional test and report on IDEX Fire and Safety AFS products.
- Help craft training curriculum and content.
- Assist in the development of OEM and End user specifications.
- Assist in collecting and reporting VOC data.
- Perform sales and customer service duties both on and off site
- Assist the IDEX commercial team as the subject matter expert for IDEX AFS systems.
- Identify product line gaps and communicate them to product management and engineering.
- Design wiring harness as required.
- Assist engineering with practical application testing of new product.
- Assist OEM customers and dealers with education of end users by attending preconstruction meetings as required.
- All other duties as assigned.
KNOWLEDGE, SKILLS AND REQUIRED ABILITIES- Knowledgeable of vehicle electrical systems both on and off highway.
- Knowledgeable of vehicle multiplexing systems (Class1 ES-Key or Weldon V-MUX systems are a plus).
- Knowledgeable of engine systems and controls.
- Knowledgeable of Hydraulic systems and controls.
- A detailed understanding of apparatus pumping systems.
- Must be able to work and communicate with all levels of a customer's organization.
EDUCATION AND EXPERIENCE- Associate's degree or a minimum of 5 years related experience and training; or equivalent combination of education and experience.
LANGUAGE SKILLS - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and to respond to questions from groups of managers, clients, customers and the general public.
MATHEMATICAL SKILLS - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY - Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
COMPUTER SKILLS - Proficient with MS Office products
- MRP systems experience (JD Edwards experience is a plus)
- CRM system experience (Sales Force is a plus)
OTHER QUALIFICATIONS - Demonstrated problem solving and negotiation skills
- Excellent oral and written communication skills
- Advanced technical knowledge across all IDEX Fire and Safety product lines
- Hands-on knowledge of fire truck manufacturing and plumbing techniques
- Excellent formal presentation skills before both small and large groups
- The ability to travel on short notice at a rate of 50%+.
PHISICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:- Stand, Walk and/or Sit 30% of the time
- Use hands to handle, reach and feel: 90% of the time
- Climb, balance, stoop, kneel or crawl 30% of the time
- Talk and hear 100% of the time
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly exposed to the following environmental conditions:- Moving mechanical parts
- Risk of electrical shock
- Vibration
- The noise in the work environment is occasionally loud.
- Occasional exposure to weather extremes of heat and cold.
Total RewardsThe compensation range for this position is $65,800.00 - $98,600.00, depending on experience. This position may be eligible for performance based bonus plan.
Benefits PackageOur comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
