Overview We are looking for a Systems Administrator for our Boston, MA office location. This person will play a crucial role in managing and maintaining our organization's IT infrastructure, ensuring that it runs smoothly and efficiently. Responsibilities encompass a wide range of tasks related to the setup, configuration, security and troubleshooting of various IT systems and components. The successful candidate will have experience working with global teams and be comfortable working in a fast-paced, startup environment. You should always maintain a positive attitude and be flexible in providing technical support to end-users and collaborating with other IT stakeholders. Location: • Boston, MA (hybrid, 4 days/wk in office) What You'll Do: • Install, configure, test, maintain, monitor and troubleshoot hardware and software components, including servers, workstations, laptops, phones and additional networking equipment • Manage IT(A/V) setup in office for global virtual calls, meetings, group sessions. This includes assisting with Audio/Visual, Zoom & MS Teams meetings for global All-Hands meetings • Maintain and update operating systems, applications, and firmware • Administer network access switches and WIFI infrastructure for end-user's network enablement • Assist in the maintenance and inventory of all equipment, consisting of but not limited to PCs, monitors, laptops, printers, and other components • Manage IT setup for onboarding and offboarding for all US employees, both remote and on-site • Configuration and maintenance of policies, settings and packages within the Office 365 ecosystem (OneDrive, MS Teams, SharePoint, etc.), Entra ID, SSO, MFA support • Assist with implementing and maintaining cybersecurity measures to protect against threats and breaches • Monitor and respond to security incidents and vulnerabilities in a timely manner • Maintain documentation of IT systems, configurations, and procedures • Generate reports on system performance, security, and utilization • Be our on-site point of contact to help manage IT vendors and service providers • Work closely with other global IT professionals & teammates, including network engineers, database administrators, and cybersecurity experts • Collaborate on IT projects and initiatives • Be flexible & adaptable across all time zones with a focus on the US What We're Looking For: • Bachelor's degree in a related field (e.g., Computer Science, Information Technology) or equivalent experience • 5+ years' proven experience as an IT Systems Administrator or in a similar role • Ability to work in a global team setting, previous global experience is a plus • Experience with Windows OS/Apple MacOS family at the level of advanced user (cmd, driver and software installation) • Experience managing A/V equipment, including preparation for All-Hands meetings, board meetings, webinars, etc. • Hands-on experience with Office 365 administration console with command line experience (power shell) • Experience with Jira Service Management • Experience administering tools like Zoom, Slack, Dropbox and more • Ability to research and make recommendations given a set of technical and non-technical requirements • Eagerness to collaborate with stakeholders outside of IT (e.g. HR, Marketing, Product, Sales, G&A and executive leadership) • Experience facilitating virtual meetings with internal and external stakeholders and partners for executive leadership teams • Ability to work autonomously and confidently make decisions on your own • Must be able to thrive in a fast-paced, startup environment • Must possess a positive attitude and be extremely flexible when it comes to assisting others • Strong presentation and communication skills • Must be able to multi-task, be a jack of all trades and have fun doing it What We Offer: Come work for one of CRN's "Cloud 100 Companies for 2026". At HYCU you'll have the opportunity to build your career with a "Visionary" B2B SaaS company from Gartner's Magic Quadrant for BackUp and Data Protection Platforms. HYCU provides an excellent benefits package including Medical, Dental, Vision, Life Insurance, 401K match, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program. Pay Transparency The anticipated cash compensation range for this position is $75,000 - $105,000 annually. The cash compensation package includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HYCU's bonus plan for eligible roles. In addition to cash compensation, all roles are eligible to participate in HYCU's equity plan and benefits program. Individual compensation packages are determined by a combination of factors unique to each candidate, including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for the position across all US locations. Actual compensation may deviate from this range based on experience, skills and qualifications.