We are seeking an IT System Administrator to coordinate day-to-day help desk operations while providing advanced technical support for end users. In this role, you will serve as an escalation point for complex hardware, software, and network issues, helping ensure timely resolution of support requests and a high level of customer service. You will also assist with improving support processes, assigning and escalating requests, mentoring team members, and maintaining a reliable and efficient IT support environment. The ideal candidate is a strong technical problem solver with excellent communication skills, attention to detail, and the ability to prioritize multiple tasks. Required • BS or BA degree • 8 years of IT support experience • Experience coordinating help desk operations • Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, SharePoint, and networking fundamentals • Experience supporting desktop hardware, software, printers, mobile devices, and user accounts • Strong troubleshooting, customer service, communication, and organizational skills • Must have the ability to obtain and maintain a security clearance • Some travel required Desired • Microsoft certifications • CompTIA A+ or equivalent experience • Experience administering Microsoft Windows Server environments • Experience with Information Assurance or Information Security • Knowledge of DFARS and CMMC compliance requirements