Trustar Bank is currently seeking an experienced IT Support Specialist who will provide support to end users on a variety of technology or systems related issues. This position will primarily resolve escalated Tier 1 service desk tickets. Must be familiar with a variety of the field's concepts, practices and procedures. The IT Support Specialist will follow all established policies and procedures of the Bank. Detailed Job Duties will include • Resolve escalated Tier 1 service desk tickets. • Open and manage service tickets with 3rd party vendors. • Troubleshoot hardware, software, network, and application issues. • Support Windows laptops, desktops, and mobile devices. • Manage printers, scanners, docking stations, and peripherals. • Monitor and manage disk space utilization across virtual machines, proactively identifying capacity issues and implementing corrective actions to maintain system performance and availability. • Support remote users and branch locations. • Provide administration and support for Citrix Virtual Apps and Desktops environments, troubleshooting escalated user access, performance, and connectivity issues. • Troubleshoot M365 Office suite such as Outlook, Teams, OneDrive, and SharePoint issues. • Manage mailbox permissions and distribution groups. • Support MFA and password resets. • Assist with Microsoft Entra ID (Azure AD) administration. • Enroll and manage mobile devices. • Monitor endpoint compliance. • Investigate endpoint security alerts. • Support antivirus and EDR platforms. • Troubleshoot LAN/WAN connectivity issues. • Support VPN access and remote connectivity. • Diagnose DNS, DHCP, and TCP/IP problems. • Support onboarding and offboarding processes; new accounts and equipment. • Maintain user access controls. • Administer and maintain endpoint management platforms such as ManageEngine Endpoint Central and Microsoft Intune. • Maintain accurate asset tracking and inventory records within the organization's IT Asset Management (ITAM) system and Configuration Management Database (CMDB). • Track asset lifecycle activities including procurement, deployment, relocation, maintenance, replacement, and disposal. • Deploy Microsoft Patch Tuesday updates to workstations and servers following change management procedures; monitor compliance and remediate failed installations. • Coordinate emergency and out-of-band security patch deployments. • Maintain endpoint security baselines and system configurations. • Support and troubleshoot SharePoint user provisioning, access management, and role-based security administration, service requests, and performance issues in accordance with established SLAs. • Provide support for enterprise mobile device management platforms such as Microsoft Intune. Troubleshoot escalated mobile device issues involving enrollment, policy application, compliance, application deployment, and device connectivity. • Perform other duties as assigned Requirements include: • Bachelor's Degree in Information Technology or related field • Five or more years of experience in IT Field in corporate environment. • Must have technical proficiencies in the following platforms: Citrix virtual desktop environments, Windows Server 2008, 2010, Exchange Server 2010, VoIP telephone systems. • Must be familiar with and have experience in PC and Peripheral installation and repairs. • Must know Active Directory and Group Policies and be familiar with Citrix virtual desktop environments. • Thorough understanding of building systems. • Knowledge of Microsoft Office applications, Office 365, Remote Desktop, Ethernet, Adobe and Acrobat. • Good Interpersonal skills • An ability to prioritize multiple tasks • Ability to work independently • Excellent communications skills both written and verbal • Must rely on experience and judgment to plan and accomplish goals. • Proficiency in MS Office (Word and Excel) Trustar Bank has grown rapidly since its start in 2019. With an all-star team and fast-paced environment, this is an exciting opportunity to join a great Team. We also provide an outstanding benefits package to include a NO Deductible health care plan, a strong 401(k) with discretionary company match, LifeLock premier for all employees, and a generous PTO plan. This is an in-office position and a professional environment. Compensation commensurate with experience and background, range begins at $80,000.