Opportunity

Naveris is seeking a IT Support Specialist to provide hands-on technical support for employees in our Waltham office. This entry-level role is ideal for an individual looking to grow their career in information technology while gaining exposure to a fast-paced biotechnology environment. The successful candidate will support day-to-day IT operations, troubleshoot hardware and software issues, assist with onboarding and device setup, and help maintain a secure and efficient technology environment for all users.

Job Responsibilities

End User Support

• Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Respond to employee IT requests and troubleshoot hardware, software, connectivity, and account access issues.
• Escalate complex technical problems to senior IT staff when appropriate.
• Document support activities, resolutions, and procedures within the ticketing system.

Hardware and Software Administration

• Configure, deploy, maintain, and inventory company-issued hardware and equipment.
• Assist with software installations, updates, patches, and license management.
• Support conference room technology, audio/video systems, and office productivity tools.

User Account and Access Management

• Assist with employee onboarding and offboarding processes, including account provisioning and device setup.
• Support password resets, multi-factor authentication, and access requests.
• Help maintain user permissions and adherence to security policies.

Infrastructure and Security Support

• Assist with monitoring and maintaining network, endpoint, and cloud-based systems.
• Support cybersecurity initiatives, device compliance efforts, and security awareness activities.
• Identify and report potential security concerns and operational risks.

IT Operations and Continuous Improvement

• Maintain accurate IT asset records and documentation.
• Participate in technology projects, upgrades, and office IT initiatives.
• Recommend process improvements that enhance user experience and operational efficiency.

Requirements

• 2-3 years of experience in IT support, help desk, desktop support, or a related technical role; internships and co-op experience considered.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Knowledge of Microsoft Windows, Microsoft 365, Active Directory, and common business applications.
• Basic understanding of networking concepts, hardware troubleshooting, and endpoint management.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to prioritize tasks, manage multiple requests, and work effectively in a team environment.
• Interest in learning new technologies and advancing within an IT organization.
• Experience supporting users in healthcare, diagnostics, biotechnology, or regulated environments is a plus.

Compliance Responsibilities

Health Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge. All roles at Naveris require compliance with legal and regulatory requirements of HIPAA and acceptance and adherence to all policies and standards at Naveris. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete HIPAA training when joining the company.

Salary Range : $75,000 - $90,000