Required Skills:Candidate should: be a quick learner, strong/effective problem solver, detail oriented, organized and able to track multiple projects and issues; have excellent time management and project management skills, be customer-oriented and have a cool-temperament. Must have exceptional interpersonal, verbal and written communication skills in English
Qualifications:Must be well-versed in following systems and applications:
- Windows Server Administration
- Windows Workstation Administration
- Firewall Technology/Experience
- Antivirus/Antispam
- Windows User administration (Adds, Moves, Changes, Deletes)
- Working knowledge of MS Office suite, Outlook, PowerPoint, web browsers and standard operating system utilities
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- General troubleshooting skills - Able to design a solution versus "fixing the problem"
- Fully Understand Networking Concepts: IP Addressing / Network Protocols
- Familiar with Remote Administration tools (Remote Desktop / Terminal Services)
- Flexible and adaptable, able to change and alter project plans as quickly as projects evolve
- Working with external vendors is a must
- Good working knowledge of common office equipment, printers, faxes, projectors, TVs etc.
Key Responsibilities:- Assist IT Director in various ongoing and new projects
- Visit restaurant locations in NYC on-site including on weekends
- Serve as the first point of contact and respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system
- Calmly perform troubleshooting by asking pertinent questions and performing diagnostics
- Research possible solutions and present the most likely solution to the customer
- Perform the steps to resolve the problem or walk the customer through the steps over the phone
- Record problems/events and their resolution in the ticketing system
- Promptly follow-up and update users on the status of tickets and requests for information
- Help resolve desktop hardware and software issues on-site as needed
- Experience with point-of-sales systems is a plus
- Support a VOIP/cloud-based phone systems
- Relocate (disassemble/reassemble) computers, monitors, and associated equipment
- Troubleshoot networking issues on wired and wireless networks
- Help support mobile devices and remote users
- Support other office technology, such as televisions, projectors, conference equipment etc
- Day-to-day maintenance of computers, printers and other office equipment
- Implement preventative maintenance systems and troubleshooting procedures for users
It is understood that as IT Support Manager, your performance will be evaluated on an ongoing basis.
