About the RoleRho is hiring an IT Support Lead to own the technology backbone that keeps our New York City office and distributed team running. You'll be the go-to person for employee IT support, device and identity management, and the systems and tooling that help Rho move fast. This is a hands-on, in-office role based in our NYC office - ideal for someone who loves solving problems for their colleagues and building scalable IT operations at a high-growth fintech.
Responsibilities- Serve as the primary point of contact for all employee IT support - hardware, software, access, and troubleshooting - with a focus on fast, friendly resolution.
- Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding.
- Administer core identity and SaaS systems (SSO, Google Workspace, Slack, and related tools), including access onboarding and offboarding.
- Manage the NYC office's IT infrastructure - networking, AV, conference rooms, and on-site hardware.
- Build and document IT processes, runbooks, and self-service resources that scale as Rho grows.
- Partner with Security, People, and Finance on access controls, compliance, and asset management.
- Lead IT onboarding for new hires and ensure a seamless day-one experience.
Qualifications- 5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment.
- Hands-on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms.
- Strong working knowledge of Google Workspace, Slack, and common SaaS administration.
- Experience managing office IT infrastructure, including networking, AV, and conference room technology.
- Excellent troubleshooting skills and a customer-service mindset - you make IT feel easy for your colleagues.
- A clear communicator who can document processes and support non-technical teammates.
- Willing and able to work on-site 5 days per week in our NYC office.
Our people are our most valuable asset. The salary range for this role is $90,000 - $130,000. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.
