SMX

IT Support Generalist

SMX • $90K — $99K *
Aiea, HI 96701In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • US Citizenship required for Department of Defense (DoD) work.
  • Current DoD Secret Clearance with the ability to obtain Top-Secret.
  • Proficient in Windows 11 and macOS in enterprise settings.
  • Experience with Microsoft Intune, JAMF, and Office 365 (Commercial and GCC-High).
  • Understanding of networking principles and troubleshooting tools.
  • Strong communication skills to convey technical information clearly.
  • Ability to work independently and collaboratively in a team.

Responsibilities

  • Provide onsite IT support for desktops and laptops.
  • Manage and troubleshoot Microsoft Intune and DRM/DLP policies.
  • Administer Microsoft Office 365 and associated collaboration tools.
  • Perform user and device migrations to GCC-High environments.
  • Configure and support enterprise applications like Adobe Creative Cloud.
  • Support network systems including Ubiquity Wi-Fi and Fortinet firewalls.
  • Assist with AWS Cloud infrastructure tasks as needed.

Benefits

  • Health insurance coverage.
  • Paid leave for employees.
  • Retirement plan options.
  • Opportunities for learning and development.
Full Job Description
SMX is seeking a knowledgeable and motivated IT Support Generalist to directly support Space Force-INDOPACIFIC (SFI) onsite at the Aiea, Hawaii location and/or SFI HQ at Pearl Harbor-Hickam. This position plays a crucial role in supporting SFI employees' and government personnel's day-to-day IT needs while also contributing to mission IT support initiatives. The ideal candidate is an effective communicator, thrives in a collaborative team environment, and demonstrates a high degree of independence and professionalism when resolving technical issues.

This position requires a current DoD Secret security clearance with the ability to obtain a TS/SCI which requires US citizenship.

Application Deadline: July 20, 2026

Essential Duties & Responsibilities
  • Provide onsite support for desktops and laptops running Windows 11 and macOS, enrolled in Microsoft Intune and JAMF respectively.
  • Manage and troubleshoot Microsoft Intune and DRM/DLP policies.
  • Administer and support Microsoft Office 365 (Commercial and GCC-High), SharePoint Online, Teams, and associated collaboration tools.
  • Perform user and device migrations from Office 365 Commercial to GCC-High environments.
  • Install, configure, and troubleshoot enterprise applications including Adobe Creative Cloud, CAC/Smartcard readers, and Identrust certificates.
  • Provide support for Ubiquity Wi-Fi systems, Fortinet firewalls, and general network troubleshooting.
  • Set up and maintain Meeting Owl conferencing systems.
  • Assist with AWS Cloud infrastructure tasks under the direction of senior team members.
  • Reimage and enroll laptops into Intune/JAMF, and support application deployments via Intune Company Portal.
  • Use tools like ScreenConnect for remote desktop support.
  • Perform user account management tasks including password resets and access troubleshooting.
  • Participate in the development and enforcement of IT policies and procedures.

Required Skills & Experience
  • US Citizenship is required due to the nature of work supporting Department of Defense (DoD) clients.
  • Must have a DoD Secret Clearance with the ability to obtain and maintain a Top-Secret Clearance.
  • Solid understanding of Windows 11 and macOS systems in enterprise environments.
  • Experience with Microsoft Intune, JAMF, Microsoft Office 365 (Commercial and GCC-High), and Azure Entra ID.
  • Familiarity with networking principles and troubleshooting tools.
  • Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
  • Demonstrated ability to work both independently and as part of a team.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Proven conflict resolution skills and a customer-service-oriented approach.

Desired Skills & Experience
  • Associate or bachelor's degree in information technology, Computer Science, or a related field.
  • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
  • Experience supporting government or regulated environments is a plus.

#LI-AP1 #CJPOST

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$90,000-$99,000 USD

About SMX

SMX is a company that concentrates on C5ISR, advanced engineering, and computing and also provides services, including cyber security and data analytics. Their previous search terms included Trident Technologies, Smartronix, Datastrong, and C2S Consulting Company, and their tradition of offering new technological solutions.

SMX Careers

Joining SMX presents a prime opportunity to be part of a diverse team of professionals, dedicated to pioneering innovations in the industry. SMX, a leader in technology and consulting, offers a variety of job opportunities that cater to ambitious individuals looking to make a significant impact in their professional journey.

Explore Career Opportunities

SMX is actively hiring and offers a range of positions that suit different skills and career aspirations. From entry-level roles to leadership positions, SMX is committed to fostering growth and excellence in every team member.

Internship Programs

SMX's internship programs provide invaluable industry experience, mentoring, and the opportunity to develop professional skills in a real-world setting. Internships are a stepping stone to full-time employment at SMX, offering a robust foundation in technology and business practices.

Professional Growth and Development

SMX is dedicated to the professional growth of its employees. With comprehensive training programs, including leadership development and diversity training, SMX ensures that every team member has the resources to thrive. Employees are encouraged to pursue continuous learning opportunities and gain certifications that enhance their career prospects.

Benefits and Culture

SMX is known for its inclusive culture and competitive benefits package designed to support the well-being and financial security of every employee. Benefits include health care, retirement plans, and paid time off, among others. The company culture at SMX promotes innovation, teamwork, and leadership, making it an ideal environment for professional development and personal growth.

Networking and Professional Development

Employees at SMX enjoy access to a vast network of industry professionals and thought leaders. Regular networking events, seminars, and workshops are integral to the company's commitment to employee development. These opportunities facilitate career advancement and innovation within the team.

Applying for a Position

To apply for a position at SMX, candidates are encouraged to submit a resume and cover letter through the SMX Careers portal. The hiring process at SMX is thorough, ensuring that both the company and its potential employees are well-matched. Candidates can expect a detailed interview process where they can showcase their skills and learn more about the job opportunities and culture at SMX.

Stay Connected with SMX Jobs

Keep up to date with the latest news, career tips, and job openings at SMX by subscribing to the SMX Careers newsletter. Tailored information about new positions, company updates, and industry insights will be directly delivered to subscribers.

Join SMX

Explore the exciting and rewarding career opportunities at SMX. With a commitment to diversity, innovation, and leadership, SMX is looking for passionate, curious, and solution-driven team players. Search open positions that match your skills and interests on the SMX Jobs portal today.

READ CAREERS BLOG

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Learn more about SMX
Size
1,001 employees
Industry
Business Services
* Ladders Estimates

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