This is a full-time, in-office position with typical work hours from 8:00 am to 5:00 pm, Monday through Friday, with an hour lunch. There is no nights or weekends on-call rotation.
Role OverviewWe're seeking an experienced IT Support Engineer to join our team. This role is ideal for someone who combines technical expertise with excellent communication skills and a collaborative mindset. You'll support small to mid-sized business environments, both remotely and on-site, handling escalated issues and working closely with the rest of our team to deliver reliable IT solutions.
This client-facing role requires not just technical ability but a service-oriented mindset and the ability to work effectively with end users and peers alike.
What You'll Do- Provide remote and on-site support for Microsoft 365, Windows desktop environments, and general end-user issues
- Troubleshoot and maintain Windows Server environments, firewalls, VPNs, and networking components (e.g., VLANs)
- Execute infrastructure projects such as server migrations, upgrades, and hardware refreshes, including cutover and rollback planning
- Support and maintain backup systems and disaster recovery solutions
- Support line-of-business applications including QuickBooks and client-specific vertical software
- Handle escalations from other technicians and resolve complex infrastructure issues
- Use the ConnectWise suite (Manage, Automate, Control) for service delivery and documentation
- Communicate clearly and professionally with clients of all technical backgrounds
- Document work thoroughly and follow internal processes to maintain service consistency
- Collaborate with the internal team to share knowledge and improve processes
RequirementsExperience- Minimum 5 years in IT support, with at least 3 years at an MSP
- Comfortable with PSA, RMM, MDM, and documentation platforms (ConnectWise experience is a plus)
- Experience supporting Microsoft 365, Entra ID, Windows Server, and networking technologies
- Experience supporting line-of-business applications such as QuickBooks
- Familiarity with virtualization (VMware or Hyper-V) and Apple device
Traits We Value- Can explain a technical problem to a business owner without condescending or oversimplifying
- Documents thoroughly, so the next tech picking up the ticket isn't starting from zero
- Owns tickets end to end and updates the client before they have to ask
- Comfortable moving between a server migration and a QuickBooks issue in the same day
- Curious about new tools, and we'll pay for the certifications to go with it
Certifications- Professional IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus but not required
Benefits- Pay Rate: $75,000 - $90,000 (depending on experience and expertise)
- Health, dental, vision, and life insurance
- Paid time off + paid holidays
- 401(k) with company match
- Company vehicle for onsite work
- Ongoing training and certification support
