Description

Frazer, a leading builder of emergency medical vehicles, is currently seeking an IT Supervisor to join our team. The IT Supervisor at Frazer reports to the IT Manager and assists in overseeing daily operations of the MIS department including Help Desk Support, Systems Administration, Data Analytics, and IT Project Management. This role serves as a senior technical resource responsible for advanced troubleshooting, escalation support, and assisting with the implementation of complex IT initiatives that support reliable system performance across the organization.

What Does a Week in the Life of the IT Supervisor Look Like?

1. Works with the IT Manager to supervise daily operations of the MIS department, coordinating work across Help Desk Support, Systems Administration, Data Analytics, and IT Project Management functions.
2. Provides leadership and guidance to IT personnel including workload coordination, mentoring, and assistance with employee development and performance progress.
3. Verifies and approves team member timesheets to ensure accuracy and compliance with company payroll procedures.
4. Coordinates IT support activities to ensure timely resolution of technical issues and maintain high levels of service to Frazer employees.
5. Serves as a senior escalation point for complex technical issues requiring advanced troubleshooting beyond standard help desk capabilities.
6. Assists with the planning and execution of IT projects, working with the IT Manager and IT Project Manager to prioritize initiatives and support technical implementation.
7. Works closely with the Systems Architect and IT leadership to maintain reliable, secure, and scalable infrastructure and enterprise systems.
8. Maintains communication between IT, management, vendors, and business units to ensure alignment of technology priorities with operational needs.
9. Assists with maintaining compliance with company IT policies, procedures, and regulatory requirements.
10. Supports development and implementation of process improvements, documentation, and tools that improve IT service delivery and operational efficiency.
11. Helps ensure the IT Support team maintains accurate tracking of IT assets including hardware, software, and related technology resources.
12. Assists with departmental budget planning and expense reporting while helping ensure the department operates within approved financial guidelines.
13. Assists with evaluating and recommending hardware, software, and services necessary to support company operations.
14. Supports onboarding and offboarding processes including system access provisioning, permissions management, and account security.
15. Provides technical guidance and training to employees when necessary to support effective technology use across the organization.
16. Researches emerging technologies, automation opportunities, and tools that may improve operational efficiency and technological capabilities.
17. Monitors technology trends, vulnerabilities, and security risks to help maintain the integrity and reliability of company systems.

Secondary Duties

1. Provides Tier IV-V escalation support to the IT Help Desk team for complex hardware, software, and system issues.
2. Assists with troubleshooting enterprise applications, operating systems, networking services, and cloud-based platforms.
3. Supports systems administration efforts including maintenance of servers, infrastructure, and cloud environments.
4. Assists with testing, evaluation, and rollout of new technologies and automation initiatives that improve IT operations.
5. Leads or supports technical execution of complex IT initiatives and projects as assigned.

Required Education and Experience

• Minimum of 10+ years of professional IT experience with a strong background in technical support, systems administration, and enterprise IT operations.
• Minimum of 3-5 years of leadership, supervisory, or team coordination experience within an IT environment.
• Demonstrated ability to troubleshoot and resolve complex technical issues across multiple operating systems and enterprise technologies.
• Experience supporting mixed operating system environments including Windows, macOS, ChromeOS, and Linux.
• Experience supporting cloud-based platforms and enterprise business systems.
• Proven ability to lead or execute complex technical projects and system implementations.

Preferred Education and Experience

• Bachelor's degree in Management Information Systems (MIS), Computer Science, Information Technology, Engineering, or related field.
• Industry certifications related to systems administration, networking, cloud platforms, or cybersecurity.
• Experience supporting ERP systems and enterprise business applications.
• Experience working in manufacturing, engineering, or technology-driven environments.
• Experience supporting cloud infrastructure and modern enterprise collaboration platforms.
• Experience implementing automation, AI-enabled tools, or process improvement technologies.
• Bilingual English/Spanish communication skills preferred.

Employee Driven Benefits
At Frazer, we take pride in listening to what our employees want in benefits. With our "What You Want" committee, we've come up with a unique set of employee benefits and designed them around our culture.

• Weekly paycheck, so you can shop every Friday!
• Health Care Insurance options
• Dental Benefit options
• 401k plan with a company match!
• Disability Insurance
• Paid Time Off that begins accruing your first day of employment
• Eight paid company holidays and the ability to take time off during company shut down from Christmas to New Year's Day!
• The "Company Kitchen" on site for lunch and snack choices
• Flexible Work Schedules
• Professional development and skills training
• Free Life Skills Training such as financial wellness classes

How Performance is Evaluated
Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth! We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well.

Skills (to Pay the Bills)

• Strong technical troubleshooting and problem-solving skills across multiple systems and technologies.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Clear and effective communication of technical information to both technical and non-technical audiences.
• Leadership and accountability while supporting collaboration within the IT team.
• Respect for structure, policies, and operational procedures while driving continuous improvement.
• Strong analytical thinking and attention to detail.
• Ability to prioritize work and adapt quickly to changing technical needs.
• Professionalism when interacting with employees, leadership, and external vendors.

Software Knowledge

• Windows, macOS, ChromeOS, and Linux operating systems
• Enterprise Resource Planning (ERP) systems
• Cloud platforms and enterprise collaboration tools
• Network infrastructure and systems administration tools
• IT service management and help desk platforms

Oh, and $alary
Of course, we didn't forget the salary... Frazer offers competitive pay and this role will start with a salary between $94,000 - $118,000 annually depending on education, certifications, and experience.

Work Schedule
The IT Supervisor will work Monday - Friday 7:00 AM - 3:30 PM. Occasional evening or weekend work may be needed to support system maintenance, projects, or operational needs. Work schedules may change to accommodate production needs.

Application Process
If this sounds like a great opportunity to you, visit our website www.FRAZERBILT.com to complete the following steps:

1. Online application
2. Resume and optional cover letter
3. Culture Index Survey - as part of our process, please take this short survey (8-12 minutes to complete) on a computer, tablet, or laptop, not a smart phone. It does not always function properly on smart phones and is difficult to see. Also, please take the survey in your native/first language (there are multiple choices besides English in the drop down menu if needed).
4. WOTC Questionnaire- Frazer participates in the Work Opportunity Tax Credit (WOTC) program, which is a federal program designed to encourage the hiring of members of certain demographic groups that typically have more difficulty securing and retaining employment. While this is optional, we encourage you to answer the following questions, completely and honestly, your answers will be kept confidential and will have no effect on your job opportunity or any benefits you or your family may be receiving.

Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates.

We look forward to hearing from you!