The Role: As our IT & Strategy Manager at The Pinnacle Companies, you'll be the strategic force behind the technology backbone that powers our entire organization. You'll define and drive our technology and infrastructure roadmap, evaluate the platforms and tools each of our companies relies on, and help us decide what to keep, what to consolidate, and where we can get more value out of the dollars we're already spending. You'll partner with business leaders across all of our companies to roll out new software and to build tools of our own, including through vibe coding and other AI-assisted development, and you'll provide light, ongoing support for the five internal AI agents we run on OpenClaw across our businesses. A smaller piece of the role covers the day-to-day fundamentals: managing on-ramps and off-ramps for new and departing employees and serving as a resource for general IT support when our team needs a hand. This position works directly with the Director of Strategy to elevate every department with smart, forward-looking technology decisions. This is an in-person role based in our Frisco office, giving you the ability to be hands-on with our infrastructure while still shaping the bigger picture. We're looking for someone who builds relationships as naturally as they read a spreadsheet - relational enough to bring business leaders along, data-driven enough to back every recommendation, and genuinely excited about what AI can do for this business. Your ability to bridge the gap between infrastructure, IT support, and business needs will be essential to our success.

Key Responsibilities:

• Technology & Infrastructure Strategy: Define and drive the organization's technology and infrastructure roadmap, evaluating the platforms, tools, and systems that form the backbone of our tech stack across every Pinnacle company. Decide what to keep, what to consolidate, and where to redirect spend to get more value out of our technology dollars. Partner with the Director of Strategy and leadership to align technology investments with business priorities across our local and remote teams.

• Innovation & Development: Research, evaluate, and pilot emerging AI frameworks, platforms, and cloud technologies (e.g., Anthropic, OpenAI, Azure, AWS, GCP). Partner with business leaders to implement new software and to build tools in-house, including through vibe coding and other AI-assisted development. Provide ongoing, intermittent support for our five internal AI agents running on OpenClaw across the business. Lead IT projects such as system upgrades, migrations, integrations, and security enhancements from concept through execution.

• Leadership & Communication: Communicate technology strategy and outcomes to managers and stakeholders across the organization. Manage relationships with software and technology vendors to ensure the tools we rely on perform. Keep the company ahead of emerging IT and AI trends and best practices.

• IT Oversight & Support: Oversee IT infrastructure, systems, and compliance with policies and standards. Manage on-ramps and off-ramps for new and departing employees, and serve as an escalation point for complex technical issues, ensuring hardware, software, and network problems are resolved quickly by the right resource. This is a smaller slice of the role, but a steady one.

Qualifications:

• 3+ years of experience in IT leadership, technology strategy, or a related field, with a track record of aligning technology initiatives to business goals.

• Hands-on experience with AI frameworks and platforms (e.g., TensorFlow, PyTorch, Claude, ChatGPT, Midjourney) and cloud computing platforms (e.g., AWS, Azure, GCP), with the ability to evaluate and champion emerging tools.

• Proven ability to develop and execute a technology roadmap, manage vendor relationships, and lead cross-functional projects.

• Strong strategic thinking, analytical, and decision-making skills, balanced with the ability to jump into hands-on troubleshooting when needed.

• Excellent communication skills, with experience presenting technology strategy and outcomes to non-technical stakeholders.

• A curious, adaptable mindset with a genuine interest in how AI and emerging technology can transform business operations - including hands-on experimentation with vibe coding and AI tools to help build solutions for the business.

• A natural relationship-builder who is just as comfortable with data as with people - someone who brings warmth, energy, and enthusiasm to working with business leaders across the organization, while staying methodical, detail-oriented, and precise when evaluating platforms, costs, and outcomes.

What We Offer:

Competitive pay ranging from $80,000 - $110,000 inclusive of volume-based performanceincentives, based on experience & skill level.

• 3 weeks of Paid Time Off annually

• 16 Paid Volunteer hours per year, because giving back to this community matters to us

• Health Insurance with a 100% employer-paid option available, with Dental and Vision options

• Employee Stock Ownership Program. This is not a checkbox benefit. It means you have a real stake in the success of what we are building together

• Annual Team Trip to Mexico - Strengthen team bonds while creating unforgettable experiences

• $500 annual tool and technology allowance, $50 monthly cell phone reimbursement, and mileage allowance when applicable