Salary : $5,845.00 - $10,521.00 Monthly
Location : Baton Rouge, LA
Job Type: Classified
Job Number: OTS 092226C ERG
Department: Division of Administration-Office of Technology Services
Opening Date: 09/22/2026
Closing Date: 10/2/2026 11:59 PM Central

About this Job
The Division of Administration/Office of Technology Services has a vacancy. This position is located in Operations Section. This job title has an assigned pay grade of TS-317. Req. 220770

The IT Statewide Manager 3 provides direction, plans, organizes, training, and controls the work of the IT Services. Management and Forecasting OTS Office of Operations, Forecast and Demand Management (FDM) unit for Cost Allocation and Billing. Coordinates work by scheduling assignments and directing the work of subordinate staff. Plans, assures implementation, reviews and evaluates results, and reports results to the FDM IT Director 1.

The Division of Administration is the state government's management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

• Overseeing the state's capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Minimum Qualifications
Seven years of experience in information technology or administrative services; OR

Six years of full-time work experience in any field plus five years of experience in information technology or administrative services; OR

An associate's degree in information technology plus five years of experience in information technology or administrative services; OR

A bachelor's degree plus five years of experience in information technology or administrative services; OR

A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology or administrative services; OR

A master's degree plus four years of experience in information technology or administrative services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information
Job Duties:

• Serves as Product Owner and Super Admin for the OTS Connect Billing Portal, overseeing implementation, administration, user access, and security permissions.
• Provides tier-one technical support for complex portal issues and collaborates regularly with IT developers and tier-two support teams.
• Leads customer portal focus groups to gather feedback, enhance user experience, and guide future system improvements.
• Acts as Lead Architect for designing and implementing new and existing technologies, ensuring compliance with state and federal security policies.
• Serves as the final technical escalation point for analyzing and resolving highly complex technology issues.
• Ensures implementation and compliance with all OTS policies, procedures, and security guidelines across technology services.
• Manages development and analysis of cost allocation models, financial structures, and budget forecasts, ensuring adherence to state and federal cost recovery requirements.
• Oversees fiscal operations, including expenditure corrections, receivables, cash-flow analysis, service demand forecasting, and preparation of statewide fiscal reports.
• Tracks and reports OTS service delivery performance, service level attainment, and effectiveness of TS initiatives through metrics and benchmarking.
• Manages staff activities, coordinates special projects, conducts cost-benefit analyses for IT investments, provides policy recommendations, and performs other tasks as assigned.

Position-Specific Details:

Appointment Type: This vacancy will be filled by either a new hire or the promotion of a current, permanent-status classified employee.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For further information about this posting, please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
Email:
01

Do you have management or supervisory experience? If yes, please describe your experience.
02

Do you have experience with cost accounting or cost allocation? If yes, please describe your experience.
03

Do you have experience working with LaGov Financial or another ERP financial system? If yes, please describe your experience.
04

Do you have a finance degree?
05

Do you have experience creating Standard Operating Procedures (SOPs), documented processes, or developed training materials? If yes, please describe your experience.
06

Do you have experience using Microsoft Excel and/or Google Sheets? If yes, how would you rate your proficiency?

• Beginner - Basic data entry and simple formulas
• Intermediate - Comfortable with formulas, filtering, sorting, and basic functions
• Advanced - Proficient with pivot tables, lookups, complex formulas, data analysis, and spreadsheet design
• Expert - Highly advanced skills, including automation, complex modeling, and advanced data analysis tools

07

Please describe the Excel or Google Sheets functions you use most frequently.
Required Question