Summary

In the Trademark Product Delivery Branches, you can work with product teams by performing defined portions of systems analysis, building application software, testing, documentation, automation, implementation, and operational support work for USPTO business products and systems.

Duties

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The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per leave year.

This position is for you if...

• You are eager to perform systems analysis of business and technical requirements, user needs, system functionality, interfaces, data flows, and operational requirements for assigned applications and systems.
• You enjoy designing, developing, modifying, testing, integrating, implementing, and maintaining application software and system components using established software development, Agile, and DevSecOps practices.
• You enjoy the challenge of troubleshooting application, system, integration, and production issues; analyzing technical information to identify causes, recommend solutions, and support reliable system operations.
• You would like to be able to support modernization, automation, and emerging technology initiatives, including evaluating and integrating artificial intelligence enabled tools and capabilities into assigned products and systems.
• You enjoy coordinating with customers, product teams, cybersecurity personnel, contractors, and other stakeholders; prepares technical documentation and providing technical guidance and recommendations appropriate to the grade level.

Requirements

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Conditions of employment

• Applications will only be accepted from United States Citizens and Nationals.
• Your resume and question responses must demonstrate the job-related competencies.
• You must meet the definition of specialized experience.
• Required to pass a background investigation and fingerprint check.
• Must be registered for Selective Service, if applicable (www.sss.gov).
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.
• Suitable for Federal Employment

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Competency-Based Qualification Standard for the Information Technology Management Series, 2210.

Specialized experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service.

GS-09: For this position, the next lower grade level is a GS-07. Specialized experience for this position includes:

• Assisting with gathering, reviewing, or documenting business, functional, or technical requirements for information systems, applications, or software components. AND
• Supporting the design, development, configuration, testing, implementation, or maintenance of application software components or system features using established methods and procedures. AND
• Assisting with troubleshooting routine application, system, or production support issues by reviewing logs, error reports, defects, or other technical information and documenting or testing potential solutions. AND
• Supporting Agile, DevSecOps, software testing, automation, or product delivery activities, such as developing test cases, documenting results, tracking work items, preparing technical documentation, or assisting with deployment activities.

GS-11: For this position, the next lower grade level is a GS- 09. Specialized experience for this position includes:

• Performing systems analysis for assigned applications, systems, interfaces, or product features by analyzing business or technical
  requirements, user needs, system functionality, or opportunities for system improvement. AND
• Supporting the design, development, modification, integration, testing, implementation, or maintenance of application software using software development life cycle, Agile, or DevSecOps practices. AND
• Analyzing and resolving application, system, integration, or production support issues using technical information such as logs, defect reports, monitoring data, cybersecurity scans, or user feedback to identify causes and recommend corrective actions. AND
• Supporting software delivery, modernization, or automation efforts by developing or refining user stories, acceptance criteria, test materials, technical documentation, implementation artifacts, or recommendations for system and process improvements.

GS-12: For this position, the next lower grade level is a GS- 11. Specialized experience for this position includes:

• Planning and carrying out difficult or complex systems analysis or application software assignments involving requirements analysis,
  system design, development coordination, testing, integration, release support, or production operations. AND
• Analyzing complex business and technical requirements, system functionality, interoperability, performance, security, data, or
  operational considerations and developing technical approaches or recommendations for assigned systems or software products. AND
• Coordinating application software development, testing, troubleshooting, modernization, automation, or implementation activities across
  multiple stages of the product delivery or software development life cycle. AND
• Providing technical advice or recommendations to customers, product teams, stakeholders, contractors, or other IT specialists regarding
  application software, systems analysis, DevSecOps, system performance, security, or technical problem resolution.

GS-13: For this position, the next lower grade level is a GS- 12. Specialized experience for this position includes:

• Independently leading or performing complex systems analysis and application software work involving business and technical
  requirements, system architecture, interfaces, data flows, system interdependencies, security considerations, performance, and
  operational constraints. AND
• Coordinating or performing complex application software development, systems integration, testing, modernization, or production
  support activities across the software development life cycle and recommending solutions to difficult technical problems. AND
• Providing senior-level technical advice, guidance, and recommendations to managers, product owners, stakeholders, contractors, or
  technical teams regarding system design, software development, DevSecOps practices, modernization, security, risk mitigation, or
  emerging technology implementation. AND
• Leading or coordinating resolution of complex application, system, integration, or production issues; identifying root causes, risks,
  dependencies, and technical constraints; and developing corrective actions or alternative technical approaches where established
  precedents may be limited.

Basic Requirement Competencies: The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the competencies, as defined:

• Attention to Detail
• Customer Service
• Decision Making
• Information Management
• Interpersonal Skills
• Oral Communication
• Problem Solving
• Teamwork
• Technical Competence

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be substituted for specialized experience at this grade level.

Additional information

This is a Non-Bargaining Unit position.

This is a Public Trust position and has a risk level designation of "moderate".

Relocation Expenses are not authorized and will not be paid.

More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.

All application materials become the property of the United States Patent and Trademark Office.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.