IT Specialist

OKX • $167K — $223K *
New York, NY 10025In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2+ years of experience in IT Support or related fields
  • Bachelor's degree in IT, Computer Science, Engineering, or equivalent
  • Experience supporting macOS in enterprise environments
  • Familiarity with Google Workspace, Lark Suite, and SSO concepts
  • Strong troubleshooting skills in hardware, software, and networking
  • Fluent in English, able to communicate with all organizational levels
  • Excellent customer service and interpersonal skills
  • Ability to prioritize tasks and adapt in a fast-paced environment
  • Comfortable using AI tools for documentation and productivity.

Responsibilities

  • Deliver responsive technical support for hardware and software issues
  • Provide first-line user support for collaboration and business applications
  • Manage local endpoint lifecycle including deployment and maintenance
  • Partner with HR for smooth onboarding and offboarding processes
  • Act as the main contact for local workplace technology and infrastructure
  • Troubleshoot networking and access issues, escalating as necessary
  • Support Global IT initiatives affecting the local office
  • Create and maintain technical documentation and knowledge articles.

Benefits

  • Competitive total compensation package
  • L&D programs and education subsidies
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependents
  • Additional perks to be shared during the hiring process.
Full Job Description
About the Opportunity

The Workplace IT Specialist ensures a reliable, secure, and high-quality workplace technology experience for employees across our Americas region (including remote US) offices. Based in our New York office, this role is the primary owner of local office IT and workplace facilities, and the first-line point of contact for Americas region user support. The role also provides remote backup and support for other Americas region offices as needed, and works as part of our Global IT team.

Second-line support for SaaS platforms and network infrastructure is handled by the broader Global IT team; this role focuses on delivering first-line support and knowing when to escalate. The ideal candidate is customer-focused, technically curious, works well independently, and looks for ways to improve day-to-day IT operations through automation and process improvements.

What You'll Be Doing

  • Deliver responsive technical support for hardware, software, operating systems, business applications, and workplace technology, ensuring timely resolution of employee issues for the New York office and Americas users.
  • Provide first-line, user-facing support for our collaboration, productivity, and business applications, helping employees resolve day-to-day usage questions.
  • Manage the local endpoint lifecycle - device provisioning, deployment, maintenance, troubleshooting, asset inventory, and secure device retirement - in line with Global IT standards and security policies.
  • Partner with HR and hiring managers to deliver smooth onboarding and offboarding: device preparation, account provisioning, access requests, and introducing new employees to IT systems, security practices, and workplace technology.
  • Serve as the primary point of contact for the local office's workplace technology, including conference room AV systems, video conferencing, VOIP, printers, CCTV, access control systems, and other office infrastructure.
  • Troubleshoot first-line endpoint, networking, Wi-Fi, VPN, identity, and access issues, escalating to and collaborating with the Global IT Operations team on anything beyond first-line.
  • Support Global IT initiatives, office moves, technology refreshes, and security projects as they affect the local office and the Americas region.
  • Create and maintain knowledge base articles, standard operating procedures (SOPs), and technical documentation, using AI-powered tools and automation to improve documentation quality and reduce repetitive work.
  • Own the local end-user support experience: manage support requests, maintain SLA adherence, spot recurring issues, and suggest improvements to IT service delivery.


What We Look For In You

  • 2+ years of experience in IT Support, Desktop Support, IT Operations, or a similar enterprise technical support environment.
  • Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field - or equivalent practical experience.
  • Strong experience supporting macOS in an enterprise environment.
  • Experience supporting enterprise productivity platforms such as Google Workspace and Lark Suite, with a working understanding of SSO authentication fundamentals, endpoint security, password management, and drive encryption.
  • Strong troubleshooting and problem-solving skills across hardware, software, operating systems, networking basics, and endpoint technologies.
  • Fluent, professional English, with the ability to communicate clearly with employees at all levels of the organization, including executive leadership. (Hard requirement.)
  • Excellent customer service and interpersonal skills.
  • Ability to prioritize multiple tasks, adapt to changing priorities, and work effectively in a fast-paced environment.
  • Ability to work independently as the sole on-site IT presence in New York, with sound judgment on when to escalate to the broader Global IT team.
  • Comfortable using AI tools to improve productivity, automate repetitive tasks, and produce high-quality documentation.


Nice to Haves

  • Experience supporting enterprise environments with global or multi-office operations.
  • Working knowledge of Linux operating systems.
  • Networking fundamentals, including LAN, WAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic network troubleshooting.
  • Experience with scripting or automation using Bash, PowerShell, Python, or similar technologies.
  • Exposure to endpoint management, identity and access management (IAM), mobile device management (MDM), or SaaS platforms at a support level.
  • Experience with IT asset lifecycle, inventory, procurement, and vendor coordination.
  • A track record of identifying process improvement opportunities and implementing automation that enhances IT operations and employee experience.
  • Experience using enterprise AI platforms such as ChatGPT Enterprise, Microsoft 365 Copilot, Google Gemini, Claude Enterprise, or similar AI-enabled workplace tools.
  • Professional proficiency in Mandarin is a plus.
  • Industry certifications such as Jamf 200/300, Apple Device Support, Apple Certified Support Professional (ACSP), Google Workspace Administrator, ITIL Foundation, CompTIA A+, Network+, or Security+ are a plus.


Perks & Benefits
  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependants
  • More that we love to tell you along the process!


  • The salary range for this position is $167,190 - $223,611
  • The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.


Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

About OKX

OKX Careers

There has never been a more opportune time to join the dynamic team at OKX—the forefront of innovation in the digital asset exchange market.

Work You’ll Do

Join OKX's market-leading team to assist some of the most sophisticated and forward-thinking traders in mastering the fast-paced world of cryptocurrency trading and investment. Transform the landscape of digital finance with the brightest minds at OKX, where innovation meets deep industry expertise in a culture of diversity and leadership. Lead from a unique position in the marketplace, at the nexus of technology, financial expertise, and digital innovation. Work with a global team of business and technology advisors to help clients and the company navigate through the complexities of digital finance. Collaborate with a dedicated group of professionals in an environment where career growth and opportunities are abundant.

Introducing the OKX Professional Growth and Opportunities

The team is building a market-leading position to help drive the future of digital finance, offering job opportunities that foster professional and personal growth.

Do Innovative Work

Join one of the most innovative teams in the financial technology sector, engaging in projects that push the boundaries of what is possible in digital transactions.

Drive Innovation and Leadership

Deliver targeted solutions on a trusted platform through a depth and breadth of experience and innovation that’s second to none.

Be Part of a Great Team

Engage in a wide range of projects utilizing cutting-edge technology and harness the unparalleled capabilities, global scale, and joint solution development of a powerhouse team.

Future-proof Your Career

Advance your career with limitless opportunities in a company that supports unmatched training, development, and certification support.

Explore

Discover how OKX is leading the way in blockchain technology and cryptocurrency exchange solutions, providing robust tools for trading, risk management, and investment.

The OKX Leadership and Innovation Edge

The combined service capabilities, global scale, and joint solution development help clients and the company overcome challenges and lead transformation in the digital finance industry. Clients worldwide look to OKX for new strategies and solutions to drive growth and innovation in the digital era.

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Finance & Insurance
* Ladders Estimates

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