Summary

In this role, you will provide technical and administrative support for the local area network and data communication systems and networks.

Duties

• Serves as a technical expert in reviewing and implementing the ongoing network operations of network target architecture.
• Participates in projects involving the application of digital communications techniques and common LAN technology, including base band and broadband media, switches, bridges and routers, media access protocols, and interfacing techniques.
• Evaluates service-level agreements (SLAs) and quality performance measures (QPMs) annually and on an as needed basis to assess on-going applicability.
• Serves as a technical liaison to other groups, ensuring effective communication of the organization's capabilities, plans and needs.
• Oversees IT and contractors' responses to security audits and their corrective actions plans in order to meet HHS standards.

Requirements

Conditions of employment

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of a background investigation, verification of qualifications, completion of onboarding forms, submission of required documents, and any other job-related requirement before or after appointment.
• Applicants must meet all qualification requirements by the closing date of this announcement.
• Males born after December 31, 1959 must be registered with the Selective Service.
• Must be able to perform the essential duties of the position, with or without reasonable accommodation.
• Based on your appointment, a one or two-year trial/probationary period may be required. A decision regarding your continued employment with NIH will be made as you near the end of this period.
• At the supervisor's discretion, this position may offer work schedule flexibilities: telework compressed schedules, flexible schedules.

Qualifications

In order to qualify for this IT Specialist (NETWORK), GS-2210, you must have IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates that you possess all of the following four competencies:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that you work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

You must meet the following requirements as stated:

To qualify for this position at the GS-11 level you must meet one of the following requirements:

A. You must have completed a Ph.D. or equivalent doctoral degree, in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks, OR 3 full years of progressively higher level graduate education in one of the areas described above leading to such a degree;

OR

B. You must demonstrate in your resume that you have 1 (one) year of specialized experience equivalent to at least the GS-9 level in the federal service obtained in either the private or public sector typically gained in the IT field or through performing the following types of tasks: 1) Monitoring and performing network performance and diagnostics; 2) Performing routine troubleshooting of problems with network and communications services; 3) Installing network software fixes and upgrades.

To qualify for this position at the GS-12 level, you must meet the following requirement:

You must demonstrate in your resume that you have 1 (one) year of specialized experience equivalent to at least the GS-11 level in the federal service obtained in either the private or public sector typically gained in the IT field or through performing the following types of tasks: 1) Configuring servers and providing network administrative support for applications running on the network; 2) Troubleshooting problems with network and communications facilities and services; 3) Analyzing network traffic patterns for implementing security requirements for an IT network; 4) Installing network hardware and software fixes and upgrades; 5) Supporting network operations and security through the use of cloud and Operational Technology/Industrial Control Systems (OT/ICS) technologies.

To qualify for this position at the GS-13 level, you must meet the following requirement:

You must demonstrate in your resume that you have 1 (one) year of specialized experience equivalent to at least the GS-12 level in the federal service obtained in either the private or public sector typically gained in the IT field or through performing the following types of tasks: 1) Designing and integrating network systems with network infrastructure; 2) Troubleshooting problems with network and communications facilities and services; 3) Installing network hardware and software fixes and upgrades; 4) Defining security requirements for an IT network; 5) Instructing other IT Specialists in performing such work with networks.

You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer.

Preview application questionnaire before you apply:

Education

If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education.

Additional information

• Visit our Help Applying page for helpful information on the application process.
• This position is designated as a "non-emergency/teleworker" position and the selected candidate will be considered a "non-emergency/teleworker" employee. In the event of a closure, you must be available to telework or request leave.
• Military Spouses selected from this announcement will remain in their current duty location (i.e., the official duty station of the military service member.
• If selected, you will be required to complete a Confidential Financial Disclosure Report, OGE Form 450 to determine if a conflict or an appearance of a conflict exists between your financial interest and your prospective position with the agency. This information is required annually. For information, visit the NIH Ethics website: https://ethics.od.nih.gov/fd.
• If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Reasonable Accommodation.
• We may make additional selections for similar positions within the commuting area(s) of the locations listed through this vacancy announcement. By applying, you agree to have your application shared with any interested selecting official(s). Clearance of CTAP/ICTAP will be applied for similar positions.
• If selected, you may be eligible to receive a salary above the minimum based on superior qualifications and/or a special need of the Government for your services. This applies to employees paid under the General Schedule (GS) and Federal Wage System (FWS) pay systems and is at the discretion of the hiring manager. A salary above the minimum must be approved before the appointment.
• NIH may repay certain outstanding Federally insured student loans to facilitate the recruitment and retention of highly qualified people. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations.
• A newly appointed or reappointed employee may receive service credit for prior work experience or active-duty uniformed service that otherwise would not be creditable for the purpose of determining his or her annual leave accrual rate. All creditable service must be directly related to the duties of the position being filled and decisions to allow for such credit must be finalized prior to the selectee's entrance on duty. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations.

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.