IT Specialist

The Opportunity

We're hiring an IT Specialist to help ensure every Dick's Drive-In location operates on reliable, well-maintained technology every day.

This is a hands-on, field-focused role responsible for supporting restaurant and office systems in real time. When a POS terminal freezes, a network drops, or hardware fails mid-shift, you step in, diagnose quickly, and restore service. During business hours, responsiveness is measured in minutes, not hours.

You will work closely with the Tech Operations Manager to keep restaurant technology stable and predictable, balancing reactive troubleshooting with proactive prevention. That includes regular store visits, equipment testing, and identifying risks before they become outages.

This is a full-time, on-site position (5 days/week) based in the Seattle area and requires local travel to our stores. This position is expected to be on-call during store operating hours (10:30am - 2:00am, 7 days/week) to ensure rapid response to system-critical issues, and is expected to perform non-response tasks in the morning before open (10:30am).

What You'll Do

Restaurant Technology Operations

• Support PAR POS systems, card readers, printers, networking equipment (Meraki), security cameras and related hardware across all locations.
• Troubleshoot live outages quickly and methodically; restore service with urgency.
• Perform proactive weekly store visits to test equipment and prevent downtime during off hours (before open).
• Install, configure, and replace hardware and cabling as needed.

Network & Infrastructure Support

• Support Meraki-based networking environments, ISP connectivity, backup LTE modems, and internal store networks.
• Diagnose and resolve connectivity issues affecting POS and office systems.

Vendor Coordination

• Interface directly with POS, ISP, hardware, and facilities vendors.
• Escalate issues appropriately and hold vendors accountable for timely resolution.

Asset & Documentation Management

• Maintain accurate inventory of restaurant and office hardware.
• Maintain documentation of network diagrams, device configurations, and troubleshooting guides.
• Contribute to improving operational processes (ticketing, monitoring, lifecycle planning).

HQ & Cross-Functional Support

• Provide hands-on IT support for office staff (workstations, printers, connectivity).
• Translate technical issues into clear explanations for non-technical operators.

What We're Looking For

• 2-3 years of experience in IT support, infrastructure, networking, or a related technical field.
• Demonstrated ability to troubleshoot ambiguous problems without step-by-step SOPs.
• Comfort working hands-on in physical environments - installing equipment, tracing cables, replacing devices, climbing ladders, lifting up to 50lbs.
• Clear communicator who can work effectively with restaurant managers, vendors, and leadership.
• High personal accountability - when systems are down, you treat it as urgent.
• A support-focused mindset. Technology at Dick's exists to enable Operations and the broader business. You should be comfortable partnering closely with non-technical stakeholders, focusing on practical, reliable solutions, and focusing on driving business outcomes over technical novelty.
• Must have the ability to travel independently up to 100 miles between locations with your own reliable mode of transportation.

Bonus Points

• Experience in QSR, retail, or multi-location environments.
• Experience working with networking hardware (e.g., Meraki or similar), POS systems, security cameras or device management tools.
• Exposure to PCI environments or security controls.
• Experience helping implement monitoring, ticketing, or MDM (Mobile Device Management) tools.

Why This Role Is Different

This is not a help desk role. There is no large support organization behind you. You will be a member of a small team responsible for IT reliability across the business.

You will operate with autonomy, vendor-facing authority, and real operational responsibility from day one. You will see direct business impact from your work. Every resolved outage protects the customer experience. Every documented process reduces risk.

Pay Range

• $80,000 - $100,000 (base) + Bonus eligible (dependent on level/tenure)
• Mileage reimbursement for travel