Duties

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DIA employs a variety of professionals who serve throughout the workforce to ensure successful operations. To view this position's duties, click Vacancies to be directed to DIA's online application system. Please make note of the position title and 6-digit Job Opening ID number to which you are interested. You can scroll to the bottom of the page to locate the announcement or click on the "Advanced Search" link and enter in the 6-digit Job Opening ID number in the "Job Opening ID" field.

Requirements

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Conditions of employment

• - U.S. Citizenship - Drug Test - Security Investigation

All applicants must be U.S. citizens and are subject to a thorough background inquiry.

Qualifications

ASSESSMENT FACTORS

1. Proposes program, process, and policy changes required to enhance organizational efficiency and eliminate barriers to organizational success.

2. Conducts assessments and evaluations involving multiple or complex functions to determine effectiveness and efficiency of IT solutions.

3. Manages the customer's core IT requirements and/or challenge with potential solutions based on an expert knowledge of the customer's requirements.

4. Serves as a ServiceNow subject matter expert delivering advice, guidance, and recommendations to leadership and other

technical specialists on critical IT issues.

5. Determines the appropriate strategy for planning, developing, implementing, operationalizing, and/or maintaining the current and future IT systems to support mission requirements.

HIGHLY DESIRED SKILLS

1. Experience as a Service Now Business Process Analyst, Application Developer, or Systems Administrator.

2. In-depth understanding of industry standards for Software Development Lifecycle (SDLC) and best practices for Agile

development.

3. Demonstrated past experience as a technical advisor for the Service Now Platform.

Individual Occupation Requirements

All Applicants must meet the following minimum qualification requirements in order to be considered for this position:

Requirements may be met either through Education and/or Experience and/or a combination of both.

Education:

All academic degrees and coursework must be from accredited or pre-accredited institutions. The coursework must be either undergraduate or graduate and must include a minimum of 24 semester hours in one, or a combination of the following: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.

Level/Education:

GG-07 : One (1) full year of graduate level education; or Bachelor's degree with superior academic achievement

GG-09: Master's degree or equivalent graduate degree; OR two (2) full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree

GG-11 and above: Ph.D or equivalent doctoral degree; OR three (3) full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree

Experience
• Must be IT-related (paid or unpaid);
• May have involved the completion of specific and intensive training (for example, IT certification);
• Should have equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and should have been gained in the same or related field as the work of the position being filled;
• Should have been gained in the IT field or through the performance of work where the primary concern was IT;
• Should consist of at least one year at a level equivalent to the next lower GG level;

And
• Must have demonstrated each of the following four competencies:

1. Attention to detail: thorough when performing work and conscientious about attending to detail;

2. Customer Service: works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations, knows about available products and services and is committed to providing quality products and services;

3. Oral Communication: effectively expresses information, takes into account the audience and nature of the information, makes clear and convincing oral presentations, listens to others, attends to nonverbal cues and responds appropriately;

4. Problem Solving: identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives and makes appropriate recommendations.

and

Specialized Experience

1. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.

Additional information

DIA positions are Defense Civilian Intelligence Personnel System (DCIPS) positions in the Excepted Service under 10 U.S.C. 1601. All applicants must be U.S. citizens at the time of application. Applicants must meet the agency's conditions of employment, to include, but not limited to, satisfactory completion of an initial special background investigation and periodic reinvestigation, completion of any required medical examination and physical requirements, completion of any required personal interviews, favorable completion of any required initial or aperiodic polygraph examinations, completion of any required drug test, satisfactory completion of a two-year Defense Civilian Intelligence Personnel System trial period, and completion of a civilian mobility agreement. All employees are required to sign an agreement not to disclose, in any fashion, classified information to unauthorized persons. All civilian employees are required to participate in the DoD Direct Deposit/Electronic Fund Transfer of Pay (DD/EFT) Program. DIA employees and applicants for employment are protected by federal laws, from discrimination. Employees and applicants are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity, whistle blowing, or the exercise of any appeal or grievance right provided by law, will not be tolerated. Veterans who are preference-eligible or who have been separated from the armed forces under honorable conditions are encouraged to apply.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Please visit our web site, www.dia.mil. Under the "Careers" heading on our web site, you will find a listing of benefits available to DIA employees.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.