Kratos Defense and Security Solutions

IT Site Lead

Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, computer science, or related field
  • 5-8+ years of IT support or infrastructure experience
  • 2-5 years of leadership or supervisory experience
  • Strong knowledge of Windows environments, Microsoft 365, and Active Directory
  • Experience with networking (LAN/WAN, TCP/IP, DNS, DHCP) and virtualization technologies (VMware or Hyper-V)
  • Familiarity with ITSM tools and endpoint management solutions
  • Strong troubleshooting and analytical skills; excellent communication and customer service abilities

Responsibilities

  • Lead day-to-day IT operations at the site
  • Supervise and mentor local IT support staff
  • Resolve hardware, software, and network issues in a timely manner
  • Support installation, maintenance, and upgrades of IT infrastructure
  • Monitor server and network performance continuously
  • Enforce IT security policies and compliance standards
  • Act as liaison between site leadership and corporate IT teams

Benefits

  • Comprehensive health insurance package
  • 401(k) retirement plan with company match
  • Generous paid time off policy
  • Professional development and training opportunities
  • Employee assistance programs and wellness initiatives
Full Job Description
Job Summary:

The IT Site Lead manages the daily IT operations at our Glen Burnie, MD office, ensuring reliable technology services and acting as the primary liaison between the local business users and central IT functions. This role ensures the availability, security, and performance of IT infrastructure while providing leadership to the local IT support team. The IT Site Lead collaborates with business stakeholders and corporate IT teams to deliver technology solutions that support business objectives.

Key Responsibilities
    • Lead and manage day-to-day IT operations for the assigned site
    • Supervise and mentor local IT support staff and technicians
    • Ensure timely resolution of hardware, software, network, and system issues
    • Perform desktop, laptop, printer, mobile device, and peripheral support
    • Coordinate installation, maintenance, and upgrades of IT infrastructure
    • Monitor network connectivity, servers, and system performance
    • Implement and enforce IT security policies and compliance standards
    • Manage user accounts, permissions, and access controls
    • Coordinate with vendors for equipment procurement, maintenance, and support
    • Support business continuity and disaster recovery initiatives
    • Maintain IT asset inventory and software licensing
    • Prepare IT operational reports, documentation, and performance metrics
    • Participate in IT projects including system implementations, office moves, and technology upgrades
    • Act as the primary liaison between site leadership and corporate IT teams
    • Uphold compliance with company policies and industry regulations
    • Complete other duties as assigned by the IT Director


Required Qualifications
  • Bachelor's degree in information technology, computer science, or a related field
  • 5-8+ years of IT support or infrastructure experience
  • 2-5 years of leadership or supervisory experience
  • Strong knowledge of:
    • Windows Server and Windows desktop environments
    • Microsoft 365
    • Active Directory
    • Networking (LAN/WAN, TCP/IP, DNS, DHCP)
    • VMware or Hyper-V virtualization
    • ITSM tools (e.g., ManageEngine, ServiceNow, Jira)
    • Endpoint management solutions
  • Experience with cybersecurity best practices
  • Strong troubleshooting and analytical skills
  • Excellent communication and customer service abilities

Preferred Certifications
  • Microsoft Certified (Azure or Windows)
  • CompTIA Network+ or Security+

Key Skills
  • Leadership and team management
  • Technical troubleshooting
  • Incident and problem management
  • Project coordination
  • Vendor management
  • Customer service
  • Time management
  • Communication and interpersonal skills
  • Documentation and reporting

Typical KPIs
  • System uptime and availability
  • Incident resolution time (SLA compliance)
  • End-user satisfaction
  • Asset inventory accuracy
  • Security compliance
  • Project delivery timelines

About Kratos Defense and Security Solutions

Kratos Defense & Security Solutions, Inc. provides mission critical products, solutions, and services in the United States. The company operates through three segments: Kratos Government Solutions, Unmanned Systems, and Public Safety & Security. The Kratos Government Solutions segment offers microwave electronic products, satellite communications, training systems, modular systems, and defense and rocket support services. The Unmanned Systems segment provides unmanned aerial, ground, and seaborne, as well as command, control, and communications systems. The Public Safety & Security segment designs, engineers, deploys, operates, integrates, maintains, and operates security and surveillance solutions for homeland security, public safety, critical infrastructure, government, and commercial customers. The company serves national security related agencies, the department of defense, intelligence agencies, and classified agencies, as well as international government agencies and domestic and international commercial customers; and critical infrastructure, power generation, power transport, nuclear energy, financial, IT, healthcare, education, transportation, and petro-chemical industries, as well as government and military customers. Kratos Defense & Security Solutions, Inc. was founded in 1994 and is headquartered in San Diego, California.
Learn more about Kratos Defense and Security Solutions
Size
3,300 employees
Market Cap
$1.1 billion
Industry
Net Income
$79.6 million
Founded
1994
5 Year Trend
+8.4%
Revenue
$747.6 million
NASDAQ

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