Job Title: IT Site Administrator City: Richardson, Richardson Dall State/Province: Texas Posting Start Date: 7/6/26 Job Description: **Job Description** **About the Role** The IT Site Administrator is a highly visible, customer-facing role responsible for delivering exceptional end-user services (EUS) at assigned client locations. This role serves as the local technology ambassador, ensuring employees have seamless, secure, and modern digital workplace experience. Site Administrators do not own or operate core infrastructure such as servers, networks, switches, firewalls, or access points. They act as onsite hands-and-feet support for centralized IT tower teams. **Key Responsibilities** **End User Support** - Provide high-touch support for onsite and remote users, including executives and VIPs - Resolve incidents and service requests related to desktops, laptops, peripherals, and collaboration tools - Deliver support aligned with ITIL processes - Act as escalation point for complex L2 EUS issues - PC deployment for new hire and refreshes **End User Services (EUS)** - Install, configure, and troubleshoot Windows, macOS, and Linux systems - Support endpoint security, patching, encryption, and compliance - Deploy, configure, and support Microsoft 365, including Office applications and Microsoft Teams - Manage device lifecycle activities **Onsite Hands & Feet Support** - Perform physical tasks under remote guidance for centralized IT teams - Rack/stack equipment, cable tracing, power cycling, and hardware replacement - Perform UPS and environmental checks and validate power and connectivity **Collaboration & Site Enablement** - Partner with Corporate IT and global towers to ensure standards compliance - Support site initiatives such as office moves and technology refreshes - Create, maintain, and continuously improve site documentation, procedures, and knowledge articles **Vendor & Asset Coordination** - Coordinate vendor warranty and break/fix activities - Manage local IT inventory and spares **Required Technical Skills** - Windows, macOS, and Linux operating systems - Microsoft 365 (Office suite and Microsoft Teams) - Endpoint management and OS deployment tools (Microsoft Configuration Manager and Intune) - MDM support for iOS and Android devices including enrollment, policy enforcement, troubleshooting, and lifecycle support - Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VLANs required to effectively troubleshoot End User Services (EUS) issues and collaborate with centralized infrastructure teams **Experience & Qualifications** - 5-8 years of experience in end-user computing, desktop support, or site IT support roles - Experience supporting enterprise environments - Demonstrated support experience across all levels of the organization (including those at executive levels) **Work Model** - Onsite role (5 Days/Week) - Standard 8x5 support hours Focus: End User Services Support, and Onsite Technical Enablement About the Role The IT Site Administrator is a highly visible, customer-facing role responsible for delivering exceptional end-user services (EUS) at assigned HARMAN locations. This role serves as the local technology ambassador, ensuring employees have seamless, secure, and modern digital workplace experience. Site Administrators do not own or operate core infrastructure such as servers, networks, switches, firewalls, or access points. They act as onsite hands-and-feet support for centralized IT tower teams. **Key Responsibilities** **End User Support** - Provide high-touch support for onsite and remote users, including executives and VIPs - Resolve incidents and service requests related to desktops, laptops, peripherals, and collaboration tools - Deliver support aligned with ITIL processes - Act as escalation point for complex L2 EUS issues - PC deployment for new hire and refreshes **End User Services (EUS)** - Install, configure, and troubleshoot Windows, macOS, and Linux systems - Support endpoint security, patching, encryption, and compliance - Deploy, configure, and support Microsoft 365, including Office applications and Microsoft Teams - Manage device lifecycle activities **Onsite Hands & Feet Support** - Perform physical tasks under remote guidance for centralized IT teams - Rack/stack equipment, cable tracing, power cycling, and hardware replacement - Perform UPS and environmental checks and validate power and connectivity **Collaboration & Site Enablement** - Partner with Corporate IT and global towers to ensure standards compliance - Support site initiatives such as office moves and technology refreshes - Create, maintain, and continuously improve site documentation, procedures, and knowledge articles **Vendor & Asset Coordination** - Coordinate vendor warranty and break/fix activities - Manage local IT inventory and spares **Required Technical Skills** - Windows, macOS, and Linux operating systems - Microsoft 365 (Office suite and Microsoft Teams) - Endpoint management and OS deployment tools (Microsoft Configuration Manager and Intune) - MDM support for iOS and Android devices including enrollment, policy enforcement, troubleshooting, and lifecycle support - Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VLANs required to effectively troubleshoot End User Services (EUS) issues and collaborate with centralized infrastructure teams **Experience & Qualifications** - 5-8 years of experience in end-user computing, desktop support, or site IT support roles - Experience supporting enterprise environments - Demonstrated support experience across all levels of the organization (including those at executive levels) **Work Model** - Onsite role (5 Days/Week) - Standard 8x5 support hours