Job Summary:We are looking for an experienced Telecom Administrator to support and manage enterprise-level voice and communication systems within a large-scale IT environment. This role involves administration of VoIP platforms, troubleshooting telecom issues, and ensuring high availability of communication services aligned with business SLAs.
Key Responsibilities:- Administer and support enterprise voice platforms including VoIP, SIP, and IP telephony systems
- Manage and maintain call routing, dial plans, voice gateways, and session border controllers
- Monitor telecom systems performance and proactively resolve incidents within SLA timelines
- Perform configuration, upgrades, and patching of telecom infrastructure
- Support unified communication platforms including voice, voicemail, and conferencing solutions
- Work closely with network teams to ensure QoS and optimal voice performance
- Coordinate with telecom vendors and service providers for circuit provisioning and issue resolution
- Participate in incident, problem, and change management processes (ITIL aligned)
- Maintain technical documentation, diagrams, and operational procedures
- Provide L2/L3 support for telecom-related issues and escalations
Required Skills & Qualifications:- Bachelor's degree in IT, Telecommunications, or related field
- 5+ years of experience in telecom/voice administration in enterprise environments
- Strong hands-on experience with VoIP technologies and SIP protocols
- Experience with enterprise telephony platforms (e.g., Cisco CUCM, Unity, UCCX or similar)
- Good understanding of networking concepts (TCP/IP, VLANs, QoS)
- Experience working in SLA-driven support environments
- Familiarity with ITIL processes (incident, problem, change management)
- Strong troubleshooting and analytical skills
Preferred Qualifications:- Experience with cloud-based communication platforms (e.g., Microsoft Teams Voice, UCaaS)
- Knowledge of session border controllers (SBC) and voice gateways
- Relevant certifications (CCNA/CCNP Voice, Collaboration or equivalent)
- Exposure to global telecom environments and multi-site deployments
