The position at a glanceThe ITSM Team Lead has broad responsibilities for the deployment of ITSM related process and services
In detail- Plans, manages and evaluates team activities in order to accomplish department objectives.
- Ensures quality and on-time delivery of all activities under team purview.
- Participates in budget exercises and can identify and highlight opportunities for cost reduction.
- Identifies, deploys and monitors intelligent controls related to ITSM core functions.
- Competently represents team services as related to audit and regulatory requirements defends and provide evidence when appropriate.
- Attends audit and compliance reviews, ensuring the team remains compliant with bank standards.
- Develops action plans to address any non-compliance.
- Participates with regional counterparts and CIB Global to ensure consistency and alignment of ITSM processes, becoming a recognized and valued contributor on global policies and processes.
- Responsible for BAU activities and operational procedures related to the BNP Change Audit process.
- Maintain continuous delivery of service through hiring and training of new staff.
- Ability to review the work of subordinates, providing constructive feedback and empowering them to work autonomously to realize their potential
The strengths and skills that will help you succeed- 5+ years of exposure to components of IT Change / Incident / Problem / Request management.
- 7+ years working experience within a mature ISO-certified framework (financial services field a plus).
- Ability to lead a multidisciplinary team.
- Clear and comprehensive understanding of ITSM modules and their inter-relationships.
- ITIL Foundation Certification. (Minimum)
- Higher levels certification of ITSM (a strong plus).
- Ability to foster a collaborative environment and deliver consensus agreement with key IT stakeholders.
- Good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
- Ability to write communications, procedures and implement preventive/detective controls highlighting process operation adherence or the lack of it.
- Experience using ServiceNow Platform. (a strong plus)
- Remediate process deficiencies in a formalized approach engaging with multiple parties to bring closure.
- Understanding configuration management Database
- Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of English is required
What's in it for youIn addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.
To find out more about our range of benefits, click here
What you need to know• We will review candidates as they apply, so don't wait to submit your application;
• BNP Paribas is committed to accessibility and inclusion. If you need any accommodation during the recruitment process, you can contact accessibility [at] us.bnpparibas (dot) com
• You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas' office(s) is an essential function of this position;
