Accenture

IT Service Management Representative

Accenture$94K — $129K *
Tampa, FL 33647In-Person
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1 year of system administration, network support, or related IT experience.
  • Strong knowledge of Windows and Linux operating systems.
  • Proficiency in Cisco networking concepts and Active Directory.
  • Experience in secure environments with DoD compliance.

Responsibilities

  • Install, configure, monitor, and maintain operating systems and applications.
  • Troubleshoot and resolve technical issues for workstations and networks.
  • Manage user accounts and system backups for critical systems.
  • Administer Active Directory and manage account lifecycle.
  • Ensure compliance on classified and unclassified systems.
  • Provide network support for voice, data, and communications systems.
  • Support VMware environments and virtualization tools.

Benefits

  • Comprehensive health and wellness programs.
  • Opportunities for professional development and training.
  • Employee assistance program.
  • Flexible work arrangements and work-life balance initiatives.
Full Job Description
About the Role

We are seeking a mission-driven, technically proficient System Administrator who thrives in secure, high-tempo IT environments. This role is ideal for an individual with strong analytical thinking, a disciplined approach to operations, and a proven background supporting enterprise systems across classified, unclassified, and cloud-based networks. You will be joining a team that manages and sustains critical IT infrastructure essential to organizational readiness. This includes maintaining system stability, ensuring compliance with government and DoD standards, supporting virtualized environments, and delivering responsive technical support to users and partner teams.

Key Responsibilities
• Perform installation, configuration, monitoring, and ongoing maintenance of operating systems, applications, and enterprise hardware.
• Provide system troubleshooting, diagnostics, and timely resolution for technical issues across workstations, networks, and end-user environments.
• Manage user accounts, patching cycles, system backups/restores, and performance tuning for mission-critical systems.
• Support Active Directory administration including account lifecycle management, group policies, and domain operational health.
• Maintain classified and unclassified systems in accordance with compliance requirements.
• Deliver network support for voice, data, video, and communications systems across multiple locations.
• Support VMware environments, virtual desktop infrastructure, thin/zero clients, and related virtualization tools.
• Lead or contribute to Configuration Management (CM) processes including documentation, hardware tracking, and configuration management database updates.
• Prepare and maintain technical documentation including SOPs, configuration notes, testing reports, and lifecycle logs.
• Engage in audits, compliance checks, system hardening, and continuous improvement initiatives.

Required Qualifications
• 1 year of experience in system administration, network support, configuration management, or related IT fields.
• Strong working knowledge of Windows and Linux operating systems
• Strong working knowledge of Cisco networking concepts, virtualization technologies, and Active Directory.
• Demonstrated ability to operate in secure government environments with DoD compliance requirements.

Preferred Qualifications
• Experience with scripting (Bash, Python, PowerShell).
• Experience with virtual networking, NSX basics, or GPU compute.
• Exposure to automation tools such as Ansible or PowerCLI.
• Interest in AI/ML or HPC technologies.
• Familiarity with cloud environments and hybrid infrastructure.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication, organizational, and documentation abilities.

Clearance
  • An active TS/SCI clearance is required


As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$94,300-$129,700 USD

About Accenture

Accenture plc is a multinational professional services company that provides services in strategy, consulting, digital, technology, and operations. The company has more than 537,000 employees serving clients in more than 120 countries. Accenture operates across five business segments: Communications, Media & Technology; Financial Services; Health & Public Service; Products; and Resources. The company is headquartered in Dublin, Ireland, and has offices worldwide.
Learn more about Accenture
Size
624,000 employees
Market Cap
$173.8 billion
Industry
Net Income
$5.2 billion
Founded
1989
5 Year Trend
+11.2%
Revenue
$44.7 billion
NASDAQ

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