Syntricate Technologies

IT Service Management Lead ( ITSM Lead )

Syntricate Technologies$100K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science
  • 3+ years in an ITSM leadership role
  • ITIL v4 certification and practical experience
  • Demonstrated success in iterative ITSM deployment
  • Experience with various enterprise ITSM tools

Responsibilities

  • Develop and execute ITSM roadmap for business value and flexibility
  • Partner with global IT leaders to standardize service management methods
  • Utilize ITSM data analytics for continuous improvement
  • Oversee critical incident response and ITSM processes
  • Manage ITSM partner services and review contracts and SLAs

Benefits

  • Opportunity to lead and influence ITSM strategy
  • Collaboration with global IT teams
  • Focus on operational excellence and continual improvement
  • Hands-on role with both tactical and strategic responsibilities
  • Potential for professional growth in a dynamic environment
Full Job Description
Job Title: IT Service Management Lead ( ITSM Lead )
Location: Irving , Tx, No Remote
Job Type: Full Time


This position has overall responsibility for ITSM processes, strategy, compliance, and day to day execution. This function serves as part of an ITSM team that works in close partnership with IT Service Delivery staff to drive operational excellence, and continual process improvement.
What You'll Get To Do
  • Develop and execute the IT Service Management roadmap with a goal of striking the optimal balance between business value and flexibility
  • Partner with global IT leaders and partners to establish common operating and service management methods
  • Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions
  • Oversee and manage critical incident response and day to day ITSM processes
  • Oversee and manage ITSM partner services and value realization
  • Review ITSM related contracts, services, and SLAs
  • Educate and act as an advocate for ITSM practices
  • Participate in audits and compliance
  • Develop and communicate infrastructure strategy, budget, metrics, business cases, ROI analysis, and other related supporting materials
Skills And Experience We Value
  • Bachelor s degree in Computer Science
  • 3+ years in an ITSM leadership role in a regional or global organization
  • ITIL v4 practical experience and certification
  • Practical experience of service management value points vs. academic structure
  • Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time
  • Experience working in a variety of enterprise ITSM tools and utilizing strong analytical skills
  • Strong leadership skills and people management experience
  • Ability to manage multiple concurrent projects and summarize status to senior executive level
  • Creative and strategic thinking and the agility necessary to master both the daily hands-on analysis and the big picture strategy
  • Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity
  • Adapt and work effectively with a variety of situations and groups
  • Manages work well, establishes timelines and clear priorities
  • Proactive and takes initiative and ownership
  • Excellent written and oral communication
  • Exceptional interpersonal skills


Regards,
Pallavi Verma
Sr. Technical Recruiter | Syntricate Technologies Inc.
Direct: 781-552-4333 | Fax: 781-649-0786
Email: [email protected] | Web: www.syntricatetechnologies.com

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About Syntricate Technologies

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Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

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At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

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Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

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For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

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