IT Service Management & Analytics Specialist -Strong knowledge of IT Service management (ITSM) practices, including Incident, Problem, Change and service management - Experience working with ServiceNow or comparable enterprise ITSM platform -Strong analytical and critical thinking skills with experience analyzing operational, service or performance data - Experience developing dashboards, KPIs, reports and management-level operational highlights - Proficiency with Power BI and Excel or comparable business intelligence and analytics tools -strong project coordination, organizational and stakeholder management capabilities - Ability to work effectively across technical risk, control, audit and business teams - Strong written and verbal communication skills, including the ability to present complex information clearly and senior stakeholders - Ability to manage competing priorities and drive initiatives across multiple teams - Experience with Microsoft 365 collaboration tools such as SharePoint and Teams Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.