Line of Business: Service & Support
Pay Range: $75,500.00 - $93,133.33
What You'll Be Doing- Provide technical support and troubleshooting for IT-related issues.
- Manage and resolve service desk tickets efficiently.
- Collaborate with other IT teams to ensure seamless operations.
- Maintain and update IT documentation and knowledge base.
- Assist in the implementation of new IT systems and upgrades.
What Are We Looking For- Strong problem-solving skills and technical aptitude.
- Excellent communication and customer service abilities.
- Ability to work independently and as part of a team.
- Proficiency in various IT tools and software.
- Commitment to continuous learning and improvement.
Work Environment- Fast-paced and dynamic work environment.
- Collaborative and supportive team culture.
- Opportunities for professional growth and development.
What We Offer- Competitive base salary.
- 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
- Highly competitive benefits programs, including:
- Medical, Dental, and Vision along with Prescription Drug Benefits.
- Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA).
- AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance.
- Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays.
