Overview

Location: Hybrid, Robinson PAJob Type: Contract to Hire / Full timeWork Authorization: No C2C or Sponsorship

The A.C.Coy Company has an immediate opening for an IT Project Manager role.

Responsibilities

• Lead, facilitate, coordinate, and track the day-to-day activities which are required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract
• Managing customer expectations and satisfaction of products, services, and projects by demonstrating effective communication skills, verbal and written, with customers, project teams and leadership
• Creation and use of project plans for assigned projects, which include clear milestones and assignment of project task responsibilities; Use of all governance tools (scope document, project status reports, risk and change logs, etc.), for all assigned projects, for effective management
• Successfully manage the scope of the deployment project, including customer priorities
• Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution
• Appropriately manage/escalate project issues or risks both internally and to the customer
• Providing leadership and direction for customers, project teams, and deployment staff
• Accurately forecasting current and future quarter revenue for each assigned project

Qualifications Education: Bachelors degree or relevant experience

• 4-6 years of IT Project Management experience
• Prior Help Desk experience would be helpful
• Working as a member of the Tier II/escalation team
• Demonstrated experience in client support and direct client communications
• Ability to lead client meetings and capture meeting notes and action items
• Ability to work independently and with a team
• Ability to understand and interpret technical requirements and translate those requirements into project plans and technical documentation
• Ability to manage multiple project tracks demonstrating attention to detail, following up on all open items until resolution is reached
• Ability to rapidly adjust and be flexible based on the projects needs. Each client implementation is unique, which makes it a very exciting industry to support
• General IT proficiency leveraging software as a service-based platform
• Strong written and verbal communication