As our
IT Project Manager, you will lead and manage IT projects from kickoff through completion-ensuring they stay on schedule, within scope, and on budget. You'll serve as a key point of contact for clients, drive internal alignment, and help shape the success of our service delivery.
Key Responsibilities include:- Developing and managing project plans, timelines, and budgets
- Lead, oversee, and manage project engineers on the project team - act as a people manager, providing coaching, mentorship, and performance feedback
- Own department success - understand profitability metrics, resource allocation, and how projects impact overall MSP growth
- Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle.
- Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan.
- Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents.
- Take the initiative to recognize, monitor, and address potential risks.
- Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives.
- Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction.
- Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks.
- Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors.
- Evaluate and offer feedback on project hour estimates that are non-technical
- Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.
RequirementsEducation & Experience- Bachelor's degree in Information Technology, Project Management, Business Administration, or a related field - or equivalent practical experience.
- Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment (required).
- Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast-paced service environment.
- Proven ability to manage multiple IT projects simultaneously, coordinating cross-functional teams to successful outcomes.
- PMP certification preferred (or other relevant project management credentials)
Technical Skills- Strong understanding of IT principles, infrastructure, and managed services, with the ability to communicate technical concepts clearly to clients.
- Proficiency with Microsoft Office Suite (Excel, Teams, SharePoint).
- Hands-on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project.
- Familiarity with IT Service Management (ITSM) frameworks and best practices.
Other Skills & Abilities- Exceptional organizational and time-management skills.
- Strong communication and interpersonal abilities, with a client-focused approach.
- Proactive problem-solver with the ability to identify risks early and implement effective mitigation strategies.
- Detail-oriented and committed to accuracy and follow-through.
- Able to work both independently and collaboratively within a team environment
BenefitsAt FusionTek, we truly believe our people are our greatest asset. We're proud to offer a comprehensive and competitive benefits package, including:
- Salary Range: $90,000-$110,000/year
- Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
- Comprehensive coverage: Medical, Dental, and Vision coverage
- 401(k) plan with 4% company matching and immediate vesting
- Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
- Educational reimbursement for certification exams and access to company-provided training resources
- Team culture: Fun events and opportunities to connect with colleagues
