Objective:
Reporting to the Director of Product Management, the IT Project Manager acts as a key liaison between the business, the Transformation Office, and IT. This role leads strategic and executive-sponsored initiatives while managing enhancement and bug backlogs across Data, Enterprise, and Commerce programs.
Working with cross-functional teams, including developers, Product Owners, IT leadership, HR, and business stakeholders; the IT Project Manager drives prioritization, coordination, and delivery. They also oversee executive project reporting, ensuring portfolio visibility, alignment, and overall delivery health across internal and external teams.
Responsibilities:
- Partner with business sponsors, cross-functional teams, and project managers to define scope, deliverables, resources, timelines, and budgets for new initiatives and ongoing enhancements
- Lead programs from requirements definition through deployment, including planning, scheduling, budgeting, and risk mitigation
- Identify and manage key requirements from internal teams and external vendors
- Oversee multiple projects and teams to ensure alignment with program objectives and successful delivery
- Monitor program performance, analyze risks, and adjust scope, timelines, and costs as needed
- Develop and maintain program governance, reporting, and assessment frameworks to drive continuous improvement
- Prepare and present regular status updates, highlighting progress, risks, and outcomes to stakeholders and leadership
- Establish and maintain strong relationships with leadership, SteerCo, and key stakeholders
- Ensure adherence to organizational standards for quality, performance, and stakeholder satisfaction
- Manage program budgets and funding allocation to maximize efficiency and productivity
- Foster high-performing teams by providing direction, coaching, and motivation
Required Qualifications:
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field
- 10+ years of experience in technology solutions, architecture, consulting, or related domains (e.g., SaaS, PaaS, IaaS, Security), or equivalent
- 8+ years of experience in retail or consumer goods, including program/project management, operations, or consulting
- 7+ years leading retail project teams (technical lead or project manager)
- 6+ years of business analysis experience, working with cross-functional teams to define and document requirements
- Relevant certifications (e.g., PMP, CSM, PMI-ACP, ITIL, Risk & Change Management)
- Strong understanding of retail and omnichannel trends, including IT roadmaps and supporting systems
- Experience with microservices, ERP systems, and POS integrations
- Familiarity with SaaS platforms, Shopify Plus (Web/POS), order management, supply chain/logistics systems, and Google Workspace
- Strong analytical, communication, and stakeholder management skills
- Ability to collaborate across all levels of an organization and influence decision-making
- Experience coaching and developing team members to enhance capabilities
