IT Project Manager who is responsible for independently managing multiple complex, enterprise-wide projects from planning through delivery, ensuring outcomes are achieved on time, within scope, and within budget while aligning with organizational goals. The Project Manager leads cross-functional and decentralized teams across JHHS and JHM, coordinates resources, schedules, and risks, and serves as the primary liaison among stakeholders, including senior leadership, faculty, staff, and students. This role requires strong communication skills, the ability to present to executive leadership, and sound judgment in determining when to apply a collaborative approach versus when escalation is necessary. The successful candidate will possess strong proficiency in Microsoft Word, Excel, and PowerPoint, a deep understanding of technical infrastructure layers (including networking, cybersecurity, virtualization, web, and storage), and the ability to manage 5-10 concurrent enterprise projects while building trust, negotiating effectively, and driving successful outcomes with minimal supervision.

Job Scope/Complexity

Projects will be extremely complex and varied in nature and will require the ability to balance the demands of multiple projects. Projects will require technical knowledge in IT domains where the IT Project Manager is responsible. Duties will also require building and maintaining strong, trusted customer, project team, and vendor relationships.

Specific Duties & Responsibilities

Strategy/Leadership

• Collaborate with and frequently lead other technical experts, architects and subject matter experts to contribute to the technical success of technology projects for the organization.
• Engage key project stakeholders to ensure the project is trending towards success.
• Work independently and frequently oversee the work of others.
• Provide project oversight for adherence to institutional standards and guidelines for security, project management, continuous service improvement, and customer service.
• Develop improvement processes for operational use by the team to ensure successful completion of a project or IT process.
• Maintain knowledge of current trends and developments in the field.
• Maintain IT effectiveness and efficiency by helping to define, deliver, and support strategic plans for implementing technology.
• Build and maintain relationships through positive interactions.

Project Management

• Develop comprehensive project plans that merge customer requirements with IT goals and coordinate resources during all project phases, from initial deployment plans through implementation.
• Communicate proactively with all resources to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
• Coordinate resources, both internal and external, to ensure project success.
• Manage project execution to ensure adherence to budget, schedule, and scope.
• Establish project timeline with appropriate stakeholders. Manage project to achieve approved timeline.
• Integrate multiple cross functional processes and disciplines to meet business and technical requirements by bringing perspective from all architecture domains (process, system, application information, data, and security).

Planning & Innovation

• Create an organized plan that achieves the goals and objectives of the project and aligns with the overall IT strategy.
• Work with the key stakeholders to set timelines and expectations for project milestones.
• Work with the project sponsor and virtual project team to determine the scope of work and available resources.
• Develop innovative processes and solutions to resolve project barriers.

Analysis & Documentation

• Produce high-quality documentation that meets Johns Hopkins standards and is appropriate for its intended audience.
• Develop and maintain project documentation to include project proposals, charter, scope document, test scenarios, project schedule, and test plans, etc.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends.
• Perform detailed analysis of core implementation tasks using data-driven decisions.
• Develop measurable metrics to ensure the project continues to stay on task and on time.

Minimum Qualifications

• Bachelor's Degree.
• Six years of related work experience with computer systems and applications, including two years of direct project management experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• PMP certification
• Microsoft Cloud credentials
• Strong understanding of cloud services
• Proficiency with the Microsoft product suite

Classified Title: IT Project Manager
Role/Level/Range: ATP/04/PG
Starting Salary Range: $99,800 - $175,000 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon-Fri 8:30am-5:00pm
FLSA Status: Exempt
Location: Remote
Department name: IT@JH Networking, Telecom and Data Ctr
Personnel area: University Administration