The
IT Project Manager is responsible for the end-to-end delivery of network infrastructure projects supporting Fiber-to-the-Home (FTTH) services. This role leads the planning, execution, and completion of new builds, migrations, and network upgrades across diverse property types including high-rise residential, single-family communities, universities, hospitality, and commercial environments.
Duties / Responsibilities: - Own full project lifecycle: initiation, planning, design validation, execution, certification, and closeout
- Manage multiple concurrent projects including new network deployments, migrations (off-net to on-net), and capacity upgrades
- Develop and maintain detailed project plans, timelines, and critical path tracking (Gantt charts, milestones)
- Define and control project scope, ensuring alignment with business and engineering requirements
- Proactively identify risks, dependencies, and constraints; implement mitigation strategies
- Coordinate deployment of data center-grade network infrastructure (OLT, routers, switches, transport)
- Partner with Engineering SMEs to validate designs, capacity planning (uplinks, routing, GPON), and hardware requirements
- Oversee Bill of Materials (BOM) development and ensure hardware readiness aligns with project timelines
- Support RFP responses with scalable and cost-effective engineering solutions
- Ensure adherence to network standards, certification requirements, and operational readiness
- Serve as the central point of coordination across Engineering, Launch, NOC, Sales, Product, and external vendors
- Lead recurring stakeholder meetings, providing clear updates on status, risks, and decisions needed
- Facilitate resource allocation and task assignment through ticketing systems (e.g., JIRA, WIRE)
- Develop, document, and follow standardized workflows for engineering and launch processes
- Provide clear, concise reporting to executive leadership on project health, timelines, and risks
- Maintain accurate project documentation, status reports, and audit trails
- Manage inventory forecasting and procurement to support project timelines
- Coordinate site surveys and field validation when required
- Ensure readiness for installations, migrations, and service activation
- Perform other duties as assigned by Supervisor.
Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor's degree in Business, IT, or a related field (or equivalent experience).
- Minimum 5 years of experience in networking within service provider or enterprise environments
- Hands-on experience with network deployments (installation, activation, migrations)
- Strong understanding of TCP/IP and networking fundamentals
- PMP Certification preferred; strong familiarity with PMBOK standards and methodologies.
- Proficient in project management tools such as MS Project, Jira, and Visio.
- Working knowledge of the systems development lifecycle (SDLC).
- Experience managing cross-functional technical projects involving infrastructure, software, and business intelligence.
- Strong command of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Exceptional organizational and time management skills, with the ability to manage competing priorities.
- Excellent analytical and problem-solving abilities with attention to detail.
- Strong customer service mindset with a collaborative and proactive work ethics.
Benefits:We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
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