We are currently looking for a Full Time IT Product Manager to join our Chief Technology Officer team located at the WinStar IT Data Center working 8:30AM-5:00PM - Mo Tu We Th Fr.

Summary:

Oversees the development and execution of our product and service strategy, ensuring alignment with the organization's goals and objectives.

Responsibilities:
* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
* Develops and performs detailed administrative tasks and functions to assure an accurate and timely flow of information needed for prudent administrative decisions
* Assists with organizing the planning process for strategic growth of all current and developing programs, inclusive of planning, implementation and expansion of programs and services, as well as other entities within the department
* Facilitate and participate in quality peer and stakeholder reviews of requirement artifacts to ensure requirements are complete, consistent, comprehensible, and are signed-off/approved
* Serves as a liaison with stakeholders / internal customers of IT, for understanding and translating the business context, immediate needs, as well as their longer-term vision for the initiatives
* Develop and describe a sufficiently deep and comprehensive understanding of both, the business objectives/ outcomes and the detailed requirements of the stakeholder departments
* Proactively work with stakeholder department teams to improve business process efficiency between current and desired state
* Participates in the development and implentation of goals, objectives, policies and priorities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Defines system requirements and specifications
* Develops efficient data management and reporting systems; executes effective methodologies to move current reports to new platforms for improved performance; notes and resolves issues around data collection and accuracy in reporting
* Ability to research current web trends and best web practices
* Performs all other duties as assigned

Competencies:
Essential:
* Able to follow instructions, both written and oral
* Ensures compliance
* Able to adhere to all scheduling and attendance requirements
* Must be able to work quickly, efficiently and accurately
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Working knowledge of typical finance office
* Knowledge of casino based facility software and systems
* Knowledge of the principles, practices, standards and requirements relating to data architecture, hierarchical/relational database design and structured applications development, testing, and implementation
* Must be friendly with an outgoing personality
* Define problems, collect data and establish facts
* Works well within a team
* Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Keeps written records

Skills:
Essential:
* Basic Computer skills
* Advanced Excel skills to include embedded links, pivot tables, query, etc.
* Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
* Operate point-of-sale terminal

Experience:
Essential:
* 10 years directly related experience

Education:
Essential:
* Bachelors Degree in directly related field

Nonessential:
* Masters Degree in directly related field

Credentials:
Essential:
* Pass gaming background check
* Pass general background check
* CN Core Leadership Level 1

Nonessential:
* Standard Driver's License

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Mix of office/non-office settings
* Works in an office setting
* Pass pre-employment drug test
* Hand-eye coordination, reach and grasp
* Sometimes lift and or carry up to 10 lbs
* Sitting up to 75% of shift
* Standing up to 75% of shift
* Walking up to 50% of shift
* Travels up to 50%

Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.