Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Serves as UITS's lead advisor and practitioner for organizational performance, operational excellence, and strategic execution. Partners with IT leaders to assess current-state capabilities using recognized maturity frameworks and industry benchmarks, define target-state capabilities and desired outcomes, and develop multi-year roadmaps that advance university priorities.

Facilitates structured assessments of IT functions, services, and processes; establishes performance measurement frameworks, scorecards, metrics, and KPIs; and analyzes results to identify capability gaps, improvement opportunities, and strategic priorities. Collaborates with academic, administrative, and IT stakeholders to translate strategic objectives into measurable outcomes and ensure progress is consistently monitored, evaluated, and communicated.

Leverages methodologies such as Lean Six Sigma, capability maturity modeling, benchmarking, organizational performance management, and continuous improvement to service quality, operational effectiveness, customer experience, and business outcomes. Serves as an internal consultant and trusted advisor to IT leadership, providing analytical support, maturity assessments, strategic planning facilitation, roadmap development, KPI governance, and performance improvement recommendations.

Responsibilities

KEY RESPONSIBILITIES: -
1. Define, implement, and govern organizational scorecards, metrics, and key performance indicators.
2. Assess organizational capabilities using maturity frameworks, benchmarks, and industry best practices.
3. Facilitate process improvement initiatives utilizing Lean Six Sigma, and continuous improvement methodologies.
4. Facilitate current-state and future-state assessments for IT functions, services, and organizational capabilities.
5. Develop strategic roadmaps that align capability improvements with university and UITS priorities.
6. Establish performance baselines and monitor progress toward strategic and operational goals.
7. Identify capability gaps, inefficiencies, risks, and improvement opportunities through quantitative and qualitative analysis.
8. Produce executive dashboards, maturity reports, performance summaries, and strategic recommendations.
9. Partner with IT leaders to prioritize improvement initiatives and measure realized benefits and outcomes.
10. Provide consulting, facilitation, and advisory services to support organizational performance and operational excellence initiatives.

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher learning in business, information systems, finance, or a related field.

Required Experience
Seven (7) years of progressively responsible experience, preferably in information technology, business analysis, continuous improvement, operational excellence, organizational performance management, process improvement, or strategic planning supporting complex enterprise environments.

Experience leading cross-functional initiatives involving process analysis, capability assessment, KPI development, performance measurement, organizational change, roadmap development, or operational improvement initiatives.

Preferred Qualifications

Additional Preferred Qualifications
Lean Six Sigma Green Belt certification.
Lean Six Sigma Black Belt certification strongly preferred.

Preferred Educational Qualifications
Advanced degree from an accredited institution of higher learning in business, information systems, public administration, engineering, analytics, or a related discipline.

Preferred Experience
Experience conducting organizational capability assessments utilizing recognized maturity models and benchmarking frameworks.
Experience developing strategic roadmaps, implementation plans, and organizational performance dashboards.
Experience defining and governing enterprise performance measures, key performance indicators (KPIs), key risk indicators (KRIs), and service-level metrics.
Experience facilitating strategic planning, process improvement, or operational excellence initiatives in complex organizations.
Experience supporting IT governance, portfolio management, organizational transformation, or enterprise-wide improvement initiatives.
Demonstrated ability to communicate complex analytical findings and strategic recommendations to executive leadership.

Knowledge, Skills, & Abilities

ABILITIES
Ability to translate complex analytical findings into actionable recommendations for leadership.
Able to handle multiple tasks or projects at one time, meeting assigned deadlines

KNOWLEDGE
Organizational performance management and operational excellence expertise.
Lean and Six Sigma process improvement methodologies.
Capability maturity assessment methodologies and benchmarking practices.
Strategic planning, roadmap development, and strategy execution disciplines.
KPI design, scorecard development, and performance measurement frameworks.
Business process analysis, process mapping, and value stream analysis.
Root cause analysis and continuous improvement techniques.
Data analysis, reporting, visualization, and executive communication skills.
Facilitation, stakeholder engagement, and consensus-building capabilities.
Governance, portfolio management, and organizational change management knowledge.
Financial literacy including ROI, cost-benefit analysis, TCO, and performance measurement.

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check

• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf