Position OverviewWe are seeking an IT Operations & Systems Administrator to serve as the technological backbone of our Oak Brook facility. You will be the primary on-the-ground IT support for our rapidly growing team of nuclear physicists and mechanical engineers, executing zero-touch hardware provisioning and daily helpdesk operations. Simultaneously, you will serve as our internal systems administrator, primarily focused on customizing and managing our Microsoft Dynamics 365 (CRM/ERP) environment and Microsoft 365 ecosystem.
Key ResponsibilitiesIT Helpdesk & Endpoint Management- Execute rapid onboarding and offboarding for 1 to 2 new technical hires per week. Deploy and manage Windows 365 Cloud PCs and local hardware using Microsoft Intune
- Serve as the primary point of contact for local IT troubleshooting, networking, and software support at the Oak Brook manufacturing facility.
- Support local network connectivity, Wi-Fi 6E/7 provisioning on the manufacturing floor, and Microsoft Teams Rooms (A/V conferencing) maintenance.
- Apply critical thinking and sound judgement when evaluating issues, escalations and requests rather than defaulting to instructions without assessment.
- Exercise independent judgement in decision-making and is expected to raise concerns or push back on directives when something appears incorrect, risky or against policy.
- Works through problems independently and demonstrating ownership and initiative.
- Acknowledges all emails and support requests in a timely manner even if a full resolution will take longer.
- Delivers strong customer service to internal staff and external partners and treating every interaction as a reflection of the IT department.
Enterprise Systems Administration - Act as the primary internal administrator for Microsoft Dynamics 365. You will configure custom tables, build dashboards, manage user access, and map our business processes (Vendor Management, CRM pipelines, and eventually Supply Chain/ERP) into the Dataverse.
- Assist in building and maintaining the NANO Enterprise Operating System (NEOS). Train department heads on managing their SharePoint Communication Sites, enforce the use of our flat-architecture Document ID system, and manage strict Document Library permissions.
- Manage Microsoft Entra ID groups and ensure users only have access to the specific data tiers required for their roles.
Security & Compliance Governance- Work with your manager to deploy and monitor Microsoft Purview sensitivity labels, ensuring Controlled Unclassified Information (CUI) and export-controlled CAD files are heavily restricted.
- Ensure all endpoint devices and user activities comply with our strict NIST 800-171 and CMMC Level 2 cybersecurity baselines.
Required Qualifications- Due to strict DOE Part 810 export controls and our Microsoft GCC High infrastructure, applicants must be a U.S. Citizen or Lawful Permanent Resident.
- 3-5 years of experience in IT Operations, Linux/Windows server environments, Helpdesk, and Systems Administration.
- Proven experience administering Microsoft 365 environments, specifically Entra ID (Azure AD), Exchange, and SharePoint Online.
- Exceptional communication skills with a proven track record of providing frictionless IT support to highly technical end-users (engineers, scientists, executives).
Preferred Qualifications- Direct experience administering Microsoft Dynamics 365 (Sales, Customer Service, or Project Operations). Note: Candidates with strong Salesforce administration experience willing to transition to Dynamics 365 will be highly considered.
- Experience with Microsoft Intune (MDM/MAM) and deploying virtual desktops (Windows 365 or Azure Virtual Desktop), HPC Systems
- Previous experience working in defense, aerospace, or nuclear sectors, with a basic understanding of GCC High, FedRAMP, or CMMC compliance standards.
What We Offer - A collaborative engineering culture focused on innovation and technical excellence.
- Opportunities for mentorship, professional growth, and technical leadership.
- Competitive medical, dental, vision and life insurance with generous company contributions.
- Company 401(k) plan with 5% match.
- Unlimited PTO policy with company holidays and paid parental leave.
- The opportunity to contribute to a cleaner, more reliable energy future.
