Aramark

IT Operations - Supervisor

Aramark$80K — $110K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Technology, Business, or a related field.
  • 5+ years of progressive experience in IT, digital operations, product management, or technology project leadership.
  • Strong project and program management skills for cross-functional technology initiatives.
  • Proven ability to build relationships and communicate effectively with various stakeholders.
  • Experience with vendor management and technology implementations.

Responsibilities

  • Partner with enterprise technology teams and client stakeholders to align digital initiatives with business goals.
  • Evaluate and recommend technology enhancements based on operational needs and data insights.
  • Lead collaboration across multiple departments to support technology initiatives.
  • Own the lifecycle of digital platforms and manage technology projects from planning to optimization.
  • Coordinate with vendors and internal support to resolve issues and manage escalations.
  • Develop and maintain governance processes, documentation, and operational standards.
  • Identify opportunities for efficiency improvements through optimization and reporting.

Benefits

  • Opportunity to shape digital strategy for a leading organization.
  • Cross-functional leadership experience across diverse departments.
  • Engagement with both tactical and strategic technology functions.
  • Access to a broad digital technology portfolio in a dynamic environment.
  • Potential for professional growth within a reputable enterprise.
Full Job Description
Job Description

The IT Operations - Supervisor provides leadership and technical direction across the account's digital technology portfolio, serving as the primary liaison between Operations, Aramark enterprise technology teams, client stakeholders, and external vendors. This role is accountable for delivering sustainable technology solutions that enhance business performance, improve the consumer experience, and drive operational excellence.

As a cross-functional leader and trusted advisor, the IT Operations - Supervisor helps shape digital strategy by evaluating enterprise technology initiatives, identifying opportunities for innovation, and aligning technology investments with business objectives. The role leads both tactical and strategic functions, including product and systems management, technology implementations, vendor partnerships, governance, budgeting, and long-term roadmap planning, while ensuring successful adoption and ongoing optimization of key digital platforms.

Job Responsibilities

  • Partner with Aramark enterprise technology teams, client stakeholders, and operations leaders to align digital initiatives with business objectives.
  • Evaluate, prioritize, and recommend technology enhancements and innovation opportunities based on operational needs, enterprise capabilities, and data-driven insights.
  • Lead cross-functional collaboration across Operations, Culinary, Marketing, Nutrition, Finance, and other internal stakeholders to support technology initiatives.
  • Own the lifecycle of key digital platforms and technology projects, including planning, implementation, change management, stabilization, and ongoing optimization.
  • Coordinate with vendors and internal support teams to resolve issues, manage escalations, and ensure successful delivery of technology services.
  • Develop and maintain technology governance processes, documentation, standards, and operational playbooks.
  • Identify opportunities to improve efficiency through process optimization, automation, and enhanced reporting capabilities.
  • Support technology budget planning, forecasting, and business case development for new initiatives and enhancements.
  • Maintain oversight of IT asset management processes, vendor relationships, and contract compliance.
  • Ensure compliance with corporate IT standards, data security requirements, and client-specific policies.


Qualifications

Required Qualifications:
  • Bachelor's degree in Information Technology, Business, or a related field.
  • 5+ years of progressive experience in IT, digital operations, product management, or technology project leadership.
  • Strong project and program management skills with experience delivering cross-functional technology initiatives.
  • Demonstrated success building relationships and communicating effectively with stakeholders at multiple organizational levels.
  • Experience working with vendors, managing technology implementations, and supporting operational systems.
  • Proven ability to translate business needs into practical technology solutions within a complex operating environment.

Preferred Qualifications:
  • MBA or relevant graduate degree.
  • Experience in hospitality, retail, workplace dining, or food service technology environments.
  • Familiarity with POS platforms (Micros, Nextep, Square) and mobile ordering ecosystems.
  • Experience supporting enterprise technology rollouts and cross-functional change management initiatives.
  • Understanding of IT security principles, data governance, and compliance requirements.


Education

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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