Work Location:
Mount Laurel, New Jersey, United States of America

Hours:
40

Pay Details:
$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Technology Solutions
Job Description:

Additional Information:

As a IT Operations Specialist, you will play a critical role within the Technology Response (L2) team, responsible for rapid incident resolution and root cause analysis across a large-scale, global network environment. Reporting to the Senior Manager, Network Operations, based in Canada, this position is focused on maintaining stability of mission-critical infrastructure and services, while driving continuous improvement in operational resilience.

You will serve as a senior technical escalation point, providing hands-on expertise in complex troubleshooting, mentoring team members, and collaborating across engineering, architecture, and application teams to prevent recurrence of incidents.

Key Responsibilities

- Lead triage and resolution of high-severity (P1/P2) network incidents across global environments

- Proficiently put to use your technical skills while making use of available tooling and deep packet and trace analysis, as needed, with a goal to identify root cause and restore service rapidly

- Act as escalation point for L1/NOC teams and coordinate major incident response activities

- Drive permanent fixes by partnering with engineering and architecture teams. Participate in Operational Readiness and day-2 support readiness work to ensure successful high quality support

- Leverage automation and advanced tooling to improve detection, monitoring, and response times

- Provide technical leadership, coaching, and guidance to junior engineers

- Participate in on-call rotation and support a 24/7 operations environment

Technical Expertise

- Expert-level network troubleshooting and packet analysis (e.g., Wireshark, Extrahop)

- Strong experience across routing/switching, firewalls, load balancers (F5), SD-WAN and Wi-Fi

- Hands-on experience with cloud networking (AWS, Azure, or GCP environments)

- Experience with Palo Alto firewalls and modern security frameworks (SASE concepts)

- Deep understanding of DNS, DHCP, QoS, VoIP, and CDN technologies

- Familiarity with Cisco ACI, DNAC, and wireless networking platforms (Cisco/Aruba)

- Experience with monitoring and observability tools, and operational automation

Proven experience supporting large, complex, global infrastructure environments

- Strong leadership and communication skills, with ability to engage senior stakeholders

- Experience driving incident resolution, root cause analysis, and prevention strategies

- Certifications such as CCIE, Palo Alto, F5, or equivalent are strongly preferred

Depth & Scope:

• Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions.
• Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others.
• Assignments are highly complex and multifaceted.
• May monitor, coach/ educate a small team of IT professionals.
• Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors.
• Generally reports to a Senior Manager or Executive.

Education & Experience:

• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 7+ years relevant experience

Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.