What You'll Do:The IT Operations Specialist will own day-to-day IT Access Control, serve as an escalation point for complex issues, and help mature IT Identity and Access Management practices across the organization. This role blends
hands-on technical execution,
process improvement, and
cross-functional collaboration in a healthcare environment. This role is critical to ensuring reliable, secure, and efficient technology experiences for both employees and clinicians, directly enabling high-quality patient care.
Essential FunctionsSystems Ownership & Administration- Entra ID Administration
- Manage Entra ID tenants, users, groups, licenses, and directory integrations.
- Access Management & Governance
- Implement Role-Based Access Control (RBAC), manage identity lifecycles (joiners, movers, leavers), and perform access reviews/audits.
- Security & Authentication
- Configure and maintain Privileged Identity Management (PIM), Conditional Access policies, MFA, and SAML/OIDC SSO integrations for SaaS applications.
- Messaging Applications (Teams, Slack, Zoom)
- Administer workspace settings, user access, channels, and integrations
- Support secure and compliant access and application delivery practices across the organization
- Business Applications
- Configure and support Access Management for applications procured by business to optimize, automate, and improve efficiency for onboarding and offboarding
- Ongoing management of administrative access controls to support application security, prevent data exfiltration, and maintain automated security and application patching
Employee Onboarding & Offboarding- Own and continuously improve end-to-end employee onboarding and offboarding processes
- Provision hardware, accounts, system access, and security controls for new hires
- Partner with People Ops, Security, and Compliance teams to ensure onboarding meets healthcare and privacy requirements
- Ensure timely deprovisioning and asset recovery during offboarding
Security, Compliance & Best Practices- Support IT security initiatives aligned with HITRUST, SOC2, HIPAA and healthcare data protection standards
- Complete UAR access reviews, and documentation of IT processes and controls
- Partner with Security and Compliance teams to remediate risks and implement controls
IT Operations & End-User Support- Serve as an escalation point for complex IT support issues across corporate and clinical teams
- Ensure high availability, performance, and reliability of core IT systems supporting telehealth operations
- Proactively identify operational gaps and implement improvements to reduce incidents and support friction
- Support a distributed, remote workforce with a focus on clinician and care team workflows
Process Improvement & Documentation- Create and maintain clear IT documentation, runbooks, and standard operating procedures
- Help mature IT Access management practices (least privilege, RBAC, just-in-time access)
- Contribute to tooling evaluations and implementations as the organization scales
Who You AreRequired:- 3+ years of experience in IT Operations, Security, or Access Control
- Strong experience administering Entra ID or similar cloud IAM solution
- Experience supporting remote-first or distributed teams
- Strong troubleshooting skills across SaaS applications, endpoints, and identity systems
- Excellent communication skills and a customer-focused mindset
- Experience operating in regulated environments (healthcare, fintech, or similar)
Nice-to-Haves:- Microsoft Certified: Identity and Access Administrator Associate (SC-300), MS-102 (Administrator Expert), or similar.
- Knowledge of HITRUST, HIPAA, SOC 2, or healthcare IT compliance standards
- Experience with device management, MAM, and endpoint security tools
- ITIL or other ITSM framework exposure
Work authorization/security clearance requirements:- Authorized or able to provide required documents to work in United States or Canada.
Physical Requirements/Work Environment:- Remote work environment.
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
