Role OverviewFrontera is hiring an
IT Operations Manager to run day-to-day IT operations across our business and clinical teams. This is a management role, not a hands-on technical seat: you'll own an outsourced MSP relationship and junior IT staff, not the tickets and infrastructure work itself.
We need someone who can be the coordinating layer across vendors, staff, and stakeholders - communication and project management matter here as much as technical depth.
What You'll Own- Manage an outsourced MSP relationship and junior IT staff, overseeing their work rather than personally fielding tickets day to day
- Support IT operations across multiple company sites, keeping standards and service consistent wherever the business operates
- Oversee infrastructure basics (hardware, software, networks) at an operational level, holding vendors and staff accountable for reliability and uptime
- Manage core enterprise applications (Google Workspace, CRM, CentralReach, etc.) and keep them running smoothly day to day
- Ensure end-user support runs smoothly through your team or vendor, stepping in on escalations rather than being first line
- Oversee laptop and device provisioning for clinic and staff use
- Lead IT operational projects - rollouts, vendor transitions, site setups - on time and within budget
- Build working relationships across business and clinical teams, communicating clearly with technical and non-technical audiences alike
Qualifications- 5-8 years of IT operations experience, including managing an outsourced MSP relationship or vendor + junior staff - not just personally working the ticket queue
- Experience operating IT across more than one company site or location, with a clear approach to keeping standards consistent across them
- Track record of leading IT projects (rollouts, vendor transitions, migrations) end to end, on time and on budget
- Comfortable managing outcomes through a vendor or team rather than doing the technical work yourself
Preferred- Has supported IT at a company shipping both hardware and software
- Healthcare or another regulated-industry environment
- Startup or fast-growth company experience, where you had to build process without much existing infrastructure
We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual's qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and 4 weeks of PTO per year.
Annual Salary
$120,000-$155,000 USD
Our Denver Office & Perks- Dog-friendly office.
- Catered lunch from local Denver restaurants five days a week, plus occasional breakfasts and dinners.
- Robust snack program and great coffee options (including cappuccino machine and cold brew cans).
- Regular team events and low-key socials.
- Up to $150/month commuter stipend, discounted nearby parking, and a discounted Colorado Athletic Club membership.
- Thoughtfully designed space for focus, collaboration, and connection.
- Competitive health benefits, stock options, 401(k), and generous PTO.
Join us in building the future of behavioral healthcare! 
