Job Purpose:This position is responsible for support and administration responsibilities necessary for a single or multiple business application(s) and/or an operations support system(s). These responsibilities include ensuring technical and operational performance, data integrity, and that operational business needs are met by the system. As the business needs change, this position must identify the plans for enhancing the application and ensure that high profile, high-risk projects are implemented on time, within budget, and with the level of excellence required to meet customer expectations. This position should also focus on ways to implement process improvements for the benefit of the organization. This position is responsible for the attainment of short and long-term goals necessary to provide information systems/applications that involve a number of technologies and support key business functions including but not limited to Customer Care, Provisioning, Billing, Payroll Support, Service Assurance, IP, and Force Management.
Essential Functions:- Support Business Unit organizations on new systems development, major enhancements, satisfying day to day requests, and accomplishing their IT objectives in general. Proactively develop or coordinate development efforts of others to implement information systems solutions to solve business problems
- Ensure that the application meets the operational business needs.
- Establish business plans for the system to support changes in business strategy or operations.
- Project-manage efforts for these enhancements that improve and upgrade the system.
- Provide recommendations, requirements development, and project management on information systems solutions.
- Complete requirements definition and system specifications, including gathering user input, defining business needs, analyzing alternatives, performing acceptance testing, and supporting users with training as needed.
- Analyze application components to ensure online screens, databases, interfaces, files and reports function appropriately to ensure data integrity and operational performance.
- Support users in problem analysis and resolution set system and production schedules.
- Analyze application components to ensure online screens, databases, interfaces, files and reports function appropriately to ensure data integrity and operational and technical performance.
- Utilize developmental tools/languages to perform system enhancements, table updates and generate reports
Experience:- 7 to 8 years of experience
- Management or administration of Information Systems or similar functions at another company.
- Experience with systems development life cycle activities.
- Experience with particular business process/function/data that the system supports.
- Requirements analysis/process flow design.
- Development of test plans and execution of test cases.
- Development of system and user documentation.
- Management of consultants/vendors
Education:- Four years of College resulting in a Bachelor's Degree or equivalent. (Information Systems or Computer Science preferred).
Special Knowledge, Skills, and Abilities:- Analytical skills and ability to translate user needs into application requirements.
- Project management skills and experience in organizing, planning, and executing information technology projects.
- Testing skills required to validate system changes to ensure quality deliverables and system health.
- Ability to perform multiple project tasks simultaneously.
- Ability to work as a member of a project team representing a particular system while focusing on the goals of the overall project.
- Working knowledge of hardware and software platforms, vendors, and products.
- Teamwork, vendor management, conflict resolution, and negotiation skills.
- Strong written and verbal communication skills.
Supervisory Responsibilities:- May supervise two or more non-exempt employees
- Supervises contract employees (System Development Vendors and Consultants)
