Position: IT Operations LeadLocation: Pompano Beach, FL (HYBRID) Compensation: $100,000 to $109,000WHAT WE ARE LOOKING FOR As
IT Operations Lead, you'll oversee the day-to-day operations of our IT Technical Support Team, ensuring seamless performance across systems and networks. You'll lead a talented group of IT support specialists, set operational standards, and drive continuous improvement while maintaining a high level of customer satisfaction.
This role requires a hands-on leader with strong technical skills, attention to detail, and the ability to work independently. You'll report directly to the VP of Network Infrastructure and play a key role in managing and evolving our IT environment.
Schedule: Monday-Friday, with participation in a rotating on-call schedule and occasional off-hours support.
Key ResponsibilitiesTeam Leadership & Development - Mentor and guide IT support specialists through a hands-on approach.
- Collaborate with IT leaders (Security, Network) to align operational goals.
- Conduct performance reviews, skill gap analyses, and training plans.
- Manage KPI reporting and team documentation.
Operational Oversight - Ensure high availability and performance of IT systems and services.
- Oversee incident response, problem management, and service request fulfillment.
- Maintain and improve ITIL-based processes and documentation.
Infrastructure & Network Management - Support design, implementation, and maintenance of network infrastructure.
- Partner with the Network Manager to ensure scalability and security.
- Monitor system performance and proactively address issues.
Security & Compliance - Work with the IT Security Manager to enforce cybersecurity policies.
- Ensure compliance with regulatory requirements and manage audits.
Project Management - Lead IT projects including upgrades, migrations, and deployments.
- Collaborate with cross-functional teams to deliver solutions on time and within budget.
Vendor & Asset Management - Manage vendor relationships and oversee procurement and lifecycle management of IT assets.
Additional Expertise - Office365 including but not limited to Outlook, Microsoft Teams, SharePoint, etc.
- Windows 11 and Apple OSX.
- Mobile Device Management (Apple & Android).
- IoT support and management.
- VoIP systems and call center technologies.
- LAN/WAN configuration and troubleshooting.
- Experience with in-house and cloud technologies.
- PowerShell or other scripting languages.
Qualifications - Bachelor's degree in IT, Computer Science, or related field.
- 3-5+ years in IT operations with experience as an IT lead.
- Strong knowledge of IT support, network infrastructure, and cybersecurity.
- Experience with ITSM tools, monitoring platforms, and automation.
- Excellent communication, leadership, and problem-solving skills.
- Certifications such as ITIL, PMP, CCNA, or CISSP are a plus.
- Ability to work under tight timelines and participate in on-call rotations.
- Willingness to travel up to 10%.
WHY WORK AT THE SHADE STORE® We set out to create a company culture that is enjoyable and rewarding, where team members can have meaningful impact. Below are some of the perks and benefits of working at TSS:
- Up to $100k Life Insurance & Short-Term Disability (Employer Paid)
- Legal and Pet Insurance Plans
- Employee Assistance Program
