NEWMARK

IT Operations Engineer I

NEWMARK$75K — $95K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of IT support experience, with 2+ years in executive support.
  • Advanced knowledge of Microsoft 365, Entra ID, and endpoint management.
  • Proficiency in mobile device management (Intune, Jamf) and secure remote access.
  • Strong understanding of networking, unified communications, and security protocols.
  • Experience with cloud backup, disaster recovery, and performance tuning.
  • Hands-on desktop support skills for PC/Mac hardware and software.
  • Familiarity with automation/scripting tools like PowerShell and Python.

Responsibilities

  • Diagnose and resolve complex technical issues across various platforms.
  • Provide hands-on desktop support for executive offices and workstations.
  • Ensure compliance with data privacy and security protocols.
  • Advise executives on optimized technology solutions.
  • Participate in disaster recovery and business continuity planning.
  • Document configurations and processes while training users on new tools.

Benefits

  • On-site support 5 days a week with flexibility for after-hours needs.
  • Emphasis on providing white-glove, premium service to clients.
  • Minimal travel required to executive locations as necessary.
Full Job Description
Job Description

The IT Operations Engineer delivers exceptional, personalized technology support to clients across all work environments. This position ensures seamless operation of all technology systems-on-premises, cloud, and mobile-providing proactive solutions and rapid response to maintain an uninterrupted user experience. The role requires discretion, professionalism, and a commitment to excellence in every interaction.

Responsibilities

  • Rapid Issue Resolution:
    Diagnose and resolve complex technical problems across hardware, cloud applications, SaaS platforms, and connectivity (Wi-Fi, VPN, and Zero Trust network access) with minimal downtime.
  • Desktop & Deskside Support:
    Provide hands-on desktop and deskside support, including hardware setup, software installation, peripheral configuration, and workstation troubleshooting for executive offices.
  • Confidentiality & Security:
    Ensure strict adherence to data privacy and security protocols, including multi-factor authentication, endpoint detection and response (EDR), and Zero Trust principles, when handling sensitive information.
  • Personalized Technology Consulting:
    Advise executives on emerging technologies, cloud upgrades, and optimizations tailored to their workflows and preferences.
  • Disaster Recovery & Continuity:
    Participate in planning and execution of cloud-based business continuity and disaster recovery strategies, including data redundancy and rapid failover, for executive systems.
  • Documentation & Training:
    Maintain clear documentation of configurations and processes using modern knowledge-base and ticketing platforms. Provide discreet training and guidance to VIPs on new tools and workflows as needed.


Qualifications

Technical Expertise Required:
  • Advanced knowledge of Microsoft 365 and Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive, and Windows/macOS endpoint management; familiarity with Copilot and other AI-powered productivity tools.
  • Proficiency in mobile device management platforms (Intune, Jamf) for iOS/Android/macOS, and secure remote access technologies (VPN, Zero Trust Network Access, RMM tools).
  • Strong understanding of modern networking (SD-WAN, Wi-Fi 6/7), unified communications platforms (Teams, Zoom), and security protocols including MFA and Zero Trust.
  • Experience with cloud backup and disaster recovery solutions, endpoint detection and response (EDR)/next-gen antivirus, email security tools, and system performance tuning.
  • Familiarity with automation and scripting (PowerShell, Python) to streamline routine support tasks.
  • Hands-on desktop support skills, including PC/Mac hardware break-fix, OS imaging and deployment, printer/peripheral setup, and A/V and conference room equipment support.
  • Other duties may be assigned.


Key Attributes:
  • Exceptional communication and interpersonal skills.
  • Ability to work under pressure with urgency and precision.
  • High level of discretion and professionalism.
  • Strong problem-solving and analytical skills.
  • Adaptability and eagerness to learn emerging technologies in a fast-changing IT landscape.
  • Willingness to travel occasionally (minor travel required) to support executive locations or offices as needed.


Skills, Education, and Experience:
  • Education:
    Bachelor's Degree in a computer-related field preferred (or equivalent professional experience).
  • Experience:
    • 5+ years of progressive IT support experience, with at least 2+ years in executive or VIP technology support.
    • Proven expertise in Ethernet network environments, enterprise-grade peripherals, and advanced troubleshooting.
    • Hands-on experience with server platforms (HP, Lenovo, or equivalent), including deployment and monitoring tools.
    • Solid desktop support background, including ticketing systems, asset/inventory management, and new-hire onboarding/offboarding.
    • Strong background in Microsoft ecosystems (Windows Server, Exchange, O365) and mobile device management (iOS, Android).
    • Familiarity with cloud technologies, remote access solutions, and collaboration platforms.
  • Technical Skills:
    • Understanding of TCP/IP, DHCP, DNS, WINS, and network security principles.
    • Proficiency in endpoint security, backup solutions, and disaster recovery planning.
  • Soft Skills & Attributes:
    • Exceptional communication skills (verbal and written) with the ability to interact confidently with senior executives.
    • Strong analytical and problem-solving skills with a proactive mindset.
    • Project management experience for technology rollouts and upgrades.
    • High level of discretion and professionalism when handling sensitive information.
    • Ability to work independently and as part of a team in a fast-paced, high-pressure environment.
  • Other Requirements:
    • Must be available for on-site support 5 days/week, flexible for after-hours/on-call needs, and committed to white-glove, premium service.

About NEWMARK

Newmark designs, builds and sells single-family homes in five major markets within the Southwest and Southeast United States, including Houston, Austin, Dallas/Fort Worth, Miami/Ft. Lauderdale and, most recently, Nashville. Each of these markets has experienced population and job growth above the national average over the past several years. The Company operated in 49 subdivisions in these metropolitan areas, and had 444 homes under construction at December 31,1997. In addition, as of December 31, 1997, the Company owned or had under option contract 2,020 lots available for future growth. The Company is also actively engaged in residential land acquisition and development, which enables it to provide lots for its homebuilding operations.

NEWMARK Careers

Joining NEWMARK offers a unique opportunity to become part of a dynamic team that drives innovation and leadership in the industry. NEWMARK, a leader in its field, is renowned for fostering professional growth and embracing diversity through comprehensive diversity training programs.

Explore Job Opportunities

NEWMARK is constantly seeking skilled professionals eager to contribute to a team that values innovation and expertise. With a variety of job opportunities available, candidates can find positions that match their skills and career aspirations. NEWMARK is committed to hiring top talent to maintain its status as an industry leader.

Experience Professional Growth

At NEWMARK, career growth is not just a possibility, but a priority. The company supports its team members with resources and opportunities to advance professionally. Through targeted leadership programs and regular skills development workshops, employees at NEWMark are equipped to take on new challenges and elevate their careers.

Internship Programs

For those starting their careers, NEWMARK’s internship programs offer a gateway into the industry with hands-on experience and valuable networking opportunities. Interns at NEWMARK gain insights into the company’s operations and contribute to meaningful projects, setting a solid foundation for future employment.

Cultivating a Diverse and Inclusive Culture

NEWMARK is dedicated to creating an inclusive environment where diversity is celebrated. The company’s commitment to diversity training ensures that all team members feel valued and understood. NEWMARK’s culture is one of its greatest strengths, fostering a workplace where innovation thrives through diverse perspectives.

Benefits and Perks

Employees at NEWMARK enjoy a comprehensive benefits package that supports both their professional and personal lives. From health and wellness programs to flexible working arrangements, NEWMARK ensures that team members have what they need to succeed.

Join the NEWMARK Team

NEWMARK is actively hiring and looking for individuals who are passionate, curious, and driven. Explore open positions, submit a resume, and prepare for an interview process designed to identify true potential. NEWMARK values solution-driven team players who are ready to contribute to the company’s success.

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Learn more about NEWMARK
Size
251 employees
Industry

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