Point72

IT Operations Engineer, End User Computing

Point72 • $90K — $130K *
New York, NY 10025In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4+ years in client service or technical support with a focus on PCs, mobile devices, and video conferencing tools
  • Bachelor's degree in technology, computer science, or a related field
  • Experience in supporting financial industry professionals
  • Familiarity with market data platforms like Bloomberg and Neovest
  • Proficient in scripting and automation using PowerShell and Splunk
  • Ability to troubleshoot complex issues and perform root cause analysis
  • Strong client service and self-direction within a global team
  • Availability for 24x7 on-call support and travel as needed
  • Commitment to ethical standards

Responsibilities

  • Lead delivery of top-notch end-user technology services across the firm
  • Build hands-on support for various devices to enhance team productivity
  • Troubleshoot and resolve hardware, software, and connectivity issues promptly
  • Develop training materials and knowledge articles to foster technology adoption
  • Automate repetitive tasks to improve operational efficiency
  • Manage technology projects with clear plans and timely reporting
  • Collaborate with vendors to establish and maintain service levels

Benefits

  • Fully-paid health care benefits
  • Generous parental and family leave policies
  • Volunteer opportunities
  • Support for employee-led affinity groups
  • Mental and physical wellness programs
  • Tuition assistance
  • 401(k) savings program with employer match
Full Job Description
WHAT YOU'LL DO
  • Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience
  • Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams
  • Troubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes
  • Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency
  • Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution
  • Manage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports
  • Partner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolution
  • Own the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrence
  • Provide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalations
  • Perform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness

WHAT'S REQUIRED
  • Minimum 4 years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems
  • Bachelor's degree in technology, computer science, or a related discipline from an accredited institution
  • Demonstrated experience supporting investment professionals in the financial industry
  • Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest
  • Experience scripting and automating operational tasks using tools such as PowerShell and Splunk
  • Proven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actions
  • Experience using an incident tracking system to document, track, and report incidents, problems, and service requests
  • Availability to provide rotational 24x7 on-call support and flexibility for domestic and international travel
  • Strong client service skills, self-direction within a global team, and an appetite for learning new technologies
  • Commitment to the highest ethical standards

WE TAKE CARE OF OUR PEOPLE

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
  • Fully-paid health care benefits
  • Generous parental and family leave policies
  • Volunteer opportunities
  • Support for employee-led affinity groups representing women, people of color and the LGBT+ community
  • Mental and physical wellness programs
  • Tuition assistance
  • A 401(k) savings program with an employer match and more

About Point72

Point72 Asset Management is a hedge fund and family office founded by Steven Cohen in 2014. The company is headquartered in Stamford, Connecticut and manages over $16 billion in assets. Point72 primarily invests in public equity markets, but also has a private equity arm. The company has a global presence with offices in New York, London, Hong Kong, Tokyo, and Singapore. Point72 has been involved in several high-profile legal cases, including a $1.8 billion settlement with the SEC in 2013.
Learn more about Point72
Size
1,500 employees
Industry
Finance & Insurance
Founded
2014
* Ladders Estimates

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