We are looking for a hands-on Senior IT Support Engineer to serve as the primary IT point of contact for our Austin laboratory facility. This role is equal parts technical support and site ownership: you'll be the person our team turns to when something isn't working, and the person responsible for keeping the Austin site's IT environment running at the level a 24/7 production lab demands. Our Austin facility operates around the clock with scientific instrumentation, service computers, and end-user workstations that all need to stay online. You'll own the day-to-day IT experience for on-site staff and remote users who depend on Austin infrastructure, while also serving as a senior technical resource who elevates the quality and speed of support across the team. Responsibilities: - Serve as the senior IT support resource for the Austin site, owning ticket queue triage, resolution, and escalation for all site-related requests - Provide direct, responsive technical support to end users across Windows, Mac, and Linux platforms, including executive-level stakeholders and visiting clients - Maintain uptime and reliability of lab infrastructure, including instrument PCs, service computers, virtual machines, and networked lab equipment in a 24/7 production environment - Administer and maintain on-premises Windows Server infrastructure, including Active Directory, Group Policy Objects, DHCP, and DNS - Manage Microsoft 365 and Entra ID environments, including user lifecycle management, conditional access policies, and hybrid identity configuration - Deploy and manage endpoints via Microsoft Intune, including compliance policies, application deployment, and device enrollment - Perform hands-on hardware troubleshooting, repair, and replacement for workstations, instrument PCs, printers, peripherals, and AV/conference room systems - Manage on-site network connectivity, troubleshooting IP, DHCP, DNS, and wireless issues as they arise and coordinating with the broader IT team on infrastructure changes - Coordinate with scientific operations, lab development, and instrumentation teams to ensure IT readiness for new instrument deployments, bench configurations, and facility changes - Own on-site vendor relationships for Austin-specific IT services, deliveries, and facility-related technology - Drive documentation of site-specific procedures, known issues, and resolution playbooks to improve team response times - Mentor junior IT staff and help establish consistent support standards across sites - Participate in change management for infrastructure upgrades, including scheduled maintenance windows and rollout coordination with lab operations Qualifications: - 4+ years of experience in a hands-on IT support or desktop engineering role, preferably in a lab, manufacturing, or other operationally intensive environment - Strong knowledge of Windows Server administration, including Active Directory, Group Policy, DHCP, and DNS in an on-premises domain environment - Experience with Microsoft 365 administration and Entra ID (Azure AD), including hybrid identity, conditional access, and user/group management - Experience with Microsoft Intune or similar endpoint management platform for device enrollment, compliance, and application deployment - Working knowledge of macOS and Linux in a mixed-OS environment - Experience supporting networked equipment in a production or lab setting - not just office desktops - Familiarity with networking fundamentals: TCP/IP, VLANs, VPN, and wireless troubleshooting - Experience with remote management tools (VNC, RDP, KVM-over-IP) for managing headless or remote systems - Google Workspace and Microsoft 365 administration experience - Track record of high-volume ticket resolution with strong prioritization instincts - Comfortable working independently on-site as the primary IT presence, with the judgment to escalate appropriately - Excellent communication skills, especially translating technical issues for non-technical staff and leadership - MDM experience beyond Intune (JAMF, Kandji, or similar) is a plus - Experience in regulated or compliance-driven environments (ISO, SOC2) is a plus This is a facility-based role supporting a 24/7 laboratory operation.