This position reports to:IS Manager
The work model for the role is:
Hybrid, Cary, NCYour role and responsibilities In this role as
IT Operations & Enablement Lead, you will own the operational process of the IT Business Systems team including training, governance, planning, reporting, and budgeting - as a single accountable leader. Each day, you will analyze user support data to sharpen our IT systems delivery across five business areas.
This is a role for a builder-operator, not a coordinator. You will own six interconnected functions that define how the IT Business Systems team runs, how the business perceives it, and how effectively it serves its users. This is a high-visibility role with direct impact on continued investment in the team.
You will be mainly accountable for:
- Business reviews: Monthly packages for five business areas across two user groups. A decision forum, not a status dump.
- Budget: Owns and reconciles the team budget monthly. Contractor forecasting is the hard part.
- Intake governance: Runs the APT process. Can tell a director their request is not first this month and keep the relationship.
- End user training: Reads ticket data, builds what is needed, and knows when training is not the answer.
- Internal team enablement: Develops our own people across ECC, S/4HANA, Vistex, Vertex and TMS.
- Provide operational support to the team's leader.
- AI knowledge platform
Qualifications for the role:- Bachelor degree in computer science engineering or related field (MBA/masters degree preferred)
- Minimum 10 years of experience in enterprise business systems - SAP ECC and/or S/4HANA preferred, with exposure to Vistex, Vertex, SAP TMS, or comparable platforms.
- Substantial experience (5+ years) running operational governance in a matrixed environment - intake processes, business reviews, prioritization frameworks - across multiple business areas simultaneously.
- You have managed or co-managed a team or project budget - comfortable with variance analysis, forecasting, and presenting financial narratives to leadership.
- Demonstrated track record of designing and delivering training programs in a business systems or enterprise IT context - not coordinating someone else's curriculum, but building your own and measuring whether it worked.
- Skilled in AI-powered platform delivery - you have built or significantly contributed to building a knowledge platform, self-service tool, or intelligent search system using RAG, knowledge graphs, or similar architectures.
- Passionate about transparency and intellectual honesty
- Travel requirement less than 20%
- Candidates must already have work authorization that would permit them to work for ABB in the US.
ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time offABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
#LI-Hybrid
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit
https://www.abb.com to learn more about the impact of our solutions across the globe.
